Active Network Security Services Sdn Bhd jobs

We are looking for an experienced Service Desk Technical Lead (End User Computing) to provide technical leadership and support across enterprise desktop, infrastructure, and end-user computing environments. This role is ideal for candidates with strong troubleshooting skills, Microsoft technologies expertise, and experience managing enterprise IT support operations.

Key Responsibilities

• Lead and support End User Computing (EUC) operations across enterprise environments.
• Provide technical support and troubleshooting for hardware, software, operating systems, and end-user devices.
• Manage and resolve complex incidents, service requests, and escalations within SLA timelines.
• Support Windows operating systems, desktop technologies, and Microsoft environments.
• Administer and manage Active Directory, including Group Policy Objects (GPOs).
• Support infrastructure-related projects, system upgrades, deployments, and migrations.
• Conduct root cause analysis and implement preventive measures for recurring issues.
• Collaborate with network, security, infrastructure, and application teams to resolve technical issues.
• Participate in technology planning, IT security initiatives, and infrastructure improvement projects.
• Support acceptance testing, deployment planning, and operational readiness activities.
• Prepare and maintain technical documentation, procedures, and knowledge articles.
• Participate in procurement activities, including RFP documentation, vendor evaluation, and implementation support.
• Provide technical guidance and mentorship to service desk and support teams.
• Ensure compliance with Incident, Request, Problem, and Change Management processes.

Requirements

• 8–15 years of experience in Desktop Support, EUC Support, IT Infrastructure Support, or Service Desk environments.
• Strong experience supporting:
• Windows 7 / Windows 10 / Windows 11
• Microsoft Office Applications
• Active Directory
• Group Policy Management (GPO)
• Hardware & Software Troubleshooting
• Experience supporting enterprise end-user computing environments.
• Knowledge of networking fundamentals and firewall concepts.
• Experience handling incident management, problem management, and change management activities.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working across the full project lifecycle.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working in 24x7 shift environments and supporting critical incidents outside business hours.

Pay: RM8,000.00 - RM10,000.00 per month

Application Question(s):

• Are you comfortable working in a 24x7 shift environment and supporting critical incidents after business hours?

Work Location: In person