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Job Post Details

IT Residential Support (Immediate Hiring/2 weeks notice) - job post

Micro Technology Solution Sdn. Bhd.
Kuala Lumpur
RM 3,500 - RM 5,000 a month - Contract

Job details

Pay

  • RM 3,500 - RM 5,000 a month

Job type

  • Contract

Shift and schedule

  • Weekend jobs

Location

Kuala Lumpur

Full job description

Key Responsibilities:

  • Technical Support & Troubleshooting.
  • Provide on-site or remote technical assistance for computers, mobile devices, printers, and other personal devices.
  • Diagnose and resolve issues related to internet connectivity, software, hardware, and peripherals.
  • Troubleshoot network issues such as W-Fi connection issues and VPN access.
  • Maintain logs of support requests, resolutions, and recurring issues.
  • Prepare reports on service performance, recurring issues, and suggested improvements.
  • Ensure all interactions are friendly, professional, and responsive to resident needs.
  • Manage expectations effectively and communicate technical concepts in a non-technical manner.
  • Proactive Maintenance.
  • Regularly update software, firmware, and antivirus systems for resident devices (where applicable).
  • Assist in organizing and managing community IT resources such as shared printers or common-area computers.

Qualifications:

  • Education: Associate's or bachelor's degree in IT, computer science, or a related field (or equivalent experience).
  • Experience: 1–3 years of IT support experience, preferably in a residential or customer service-focused environment.
  • Technical Skills: Proficiency in Windows, macOS, iOS, and Android operating systems.

Other Cert: ITIL

  • Knowledge of remote support tools and basic troubleshooting methodologies.

Soft Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage multiple tasks simultaneously.

Working Conditions:

  • May require public holiday and weekend.
  • Monday to Friday follow staging working hour.
  • Alternate Saturday half day follow schedule.
  • Job locations at Menara Great Eastern Mall, Jalan Ampang, KL.

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Work Location: In person

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