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    • We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team.
    • Customer Service Associate (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers.
    • Employment Pass and Visa Sponsorship.
    • Handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of English.
    • Alphabet & Phonetics Module: A specialized "Level 0" guide for non-native speakers to master the Arabic script, sounds, and calligraphy basics.
    • Minimum of 10+ years' experience as PM in a bank.
    • Expertise in project implementation/full project life-cycle.

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Job Post Details

Teleperformance logo

Customer Support Specialist - Arabic Speaker - 9 Months Renewable Contract - job post

Teleperformance
3.6 out of 5 stars
George Town
Temporary
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Temporary

Location

George Town

Full job description

Overview

About the Role
We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.

Qualifications

  • Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred).
  • Proficient in English and Arabic (both written and verbal).
  • Strong communication and problem-solving skills.
  • Comfortable working in a fast-paced, multicultural environment.
  • Willing to work on a 9-month renewable contract.

Responsibilities

Key Responsibilities
    • Provide first-line support to business clients via email, chat, or phone.
    • Manage and resolve B2B inquiries related to orders, accounts, and system usage.
    • Collaborate with internal teams to ensure timely and accurate responses.
    • Document all customer interactions and feedback within the system.
    • Handle escalations professionally and ensure service-level targets are met.
    • Support process improvements and contribute to continuous service enhanceme
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