Balakong jobs in Seri Kembangan

Job Title: Assistant Customer Quality Manager

Department: Quality Assurance
Location: Balakong, Selangor
Reporting To: Customer Quality Manager

Job Summary

The Assistant Customer Quality Manager is responsible for supporting customer quality activities to ensure products meet customer requirements and quality standards. This role acts as the key liaison between customers and internal departments, leading customer complaint management, corrective and preventive actions, quality improvement initiatives, and customer audits to enhance customer satisfaction and product quality performance.

Key ResponsibilitiesCustomer Quality Management

• Serve as the primary contact for customer quality issues and inquiries.
• Manage customer complaints and ensure timely investigation, containment, corrective action, and closure.
• Coordinate customer returns, quality claims, and warranty-related issues.
• Lead 8D problem-solving activities and ensure effectiveness of corrective actions.
• Monitor customer quality KPIs and drive continuous improvement initiatives.

Quality Improvement

• Analyze quality data, customer feedback, and field failures to identify improvement opportunities.
• Facilitate root cause analysis using quality tools such as 8D, 5 Why, Fishbone Diagram, and FMEA.
• Work closely with Production, Engineering, Supplier Quality, and NPI teams to improve product quality.
• Drive preventive measures to reduce customer complaints and improve customer satisfaction.

Customer Audit & Compliance

• Support customer audits and assessments.
• Prepare audit reports and coordinate follow-up actions.
• Ensure compliance with customer-specific requirements and industry standards.
• Maintain documentation related to customer quality management systems.

Team Leadership

• Support and mentor Customer Quality Engineers and Executives.
• Assist in developing departmental objectives, KPIs, and quality improvement plans.
• Conduct training related to customer quality requirements and quality tools.

Cross-Functional Collaboration

• Work closely with Manufacturing, Engineering, Supply Chain, NPI, and Program Management teams.
• Participate in customer meetings regarding quality performance and corrective action status.
• Support new product introduction activities to ensure quality requirements are met.

RequirementsEducation

• Bachelor's Degree in Engineering, Quality Management, Manufacturing, or related discipline.

Experience

• Minimum 5–8 years of experience in Quality Assurance or Customer Quality within a manufacturing environment.
• At least 2 years in a supervisory or team lead role.
• Experience handling global customers is highly preferred.
• Experience in server, electronics, automotive, EMS, metal stamping, or assembly manufacturing is an advantage.

Technical Skills

• Strong knowledge of Quality Management Systems (ISO 9001, IATF 16949 preferred).
• Proficient in 8D, FMEA, APQP, SPC, MSA, Control Plan, and Root Cause Analysis.
• Experience conducting customer audits and managing customer complaints.
• Good understanding of manufacturing processes and quality control methodologies.

Soft Skills

• Strong leadership and team management abilities.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving capabilities.
• Customer-focused mindset with the ability to manage multiple priorities.

Key Performance Indicators (KPIs)

• Customer Complaint Rate
• Customer PPM Performance
• 8D Closure Lead Time
• Customer Audit Results
• Corrective Action Effectiveness
• Customer Satisfaction Score
• Cost of Poor Quality (COPQ)

Why Join Actmax?

• Work with leading global hyperscale data center customers.
• Exposure to world-class manufacturing and quality systems.
• Career advancement opportunities in a rapidly growing organization.
• Dynamic and collaborative working environment.

Pay: RM6,900.00 - RM9,000.00 per month

Work Location: On the road