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    • Handle customer inquiries & complaints regarding banking product via phone call and email..
    • Ensure highest standard of service delivery on personalized phone…
    • View all Agensi Pekerjaan Hiredsearch Services Sdn Bhd jobs - Kuala Lumpur jobs - Customer Service Representative jobs in Kuala Lumpur
    • Salary Search: Bank Customer Service [Permanent | Basic up to 4K | Shift Basis salaries in Kuala Lumpur|textlinkEl]
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    • Participate in planning, development, implementation and maintenance of the BCP Framework and its related components (Business Continuity Plan, Crisis…
    • The Global Financial Crimes Surveillance Unit (GFCSU) is part of American Express's Global Financial Crimes Compliance (GFCC) organization within Global Risk &…
    • Handle customer inquiries & complaints regarding banking product via inbound call & email.
    • Ensure highest standard of service delivery on personalized phone…
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    • Perform daily CDS functions, i.e. transfer and deposit of shares which involves liaison with clients, remisiers, custodian banks and colleagues from other…
    • Reconciling Accounts Receivable transactions with bank records.
    • Performing bank reconciliations and matching customer collections against invoices.
    • Process payments on time, using cheques, bank transfers, or electronic payments.
    • Monitor cash flow to ensure there are enough funds available to pay bills.
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    • Accounting: Carry out the day-to-day Finance bookkeeping and accounting responsibilities in AP, AR and GL such as AP, AR data entries processing, credit…
    • Monitor transaction alerts and reports to identify potentially fraudulent activities.
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    • Book-in the bank/credit card charges and bank interest into SAP on timely manner.
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Job Post Details

Bank Customer Service [Permanent | Basic up to 4K | Shift Basis | 3mins to LRT] - job post

Agensi Pekerjaan Hiredsearch Services Sdn Bhd
Kuala Lumpur
RM 3,200 - RM 4,800 a month - Permanent

Job details

Pay

  • RM 3,200 - RM 4,800 a month

Job type

  • Permanent

Shift and schedule

  • Night shift

Location

Kuala Lumpur

Full job description

  • Handle customer inquiries & complaints regarding banking product via phone call and email.
  • Ensure highest standard of service delivery on personalized phone services to customers.
  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintain database.

Additional Info:

  • Earliest shift start at 6am, latest shift end by 3am
  • 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split)
  • 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Benefits:

  • PERMANENT
  • 21 days Annual Leave
  • 14 days Medical Leave
  • Monthly KPI Incentives (up to RM1,000)
  • RM500 Bonus upon confirmation (One time off)
  • RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)
  • RM350 Fixed Shift Allowance/ up to RM900 if night shift
  • OT claimable
  • Double Pay on Public Holiday
  • Medical & Insurance coverage (including Immediate Family)
  • Dental & Optical RM400 per annum
  • Yearly Salary Review in March

Job Type: Permanent

Pay: RM3,200.00 - RM4,800.00 per month

Work Location: In person

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