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Job Post Details

Bank Customer Service [Permanent | Basic up to 4K | Shift Basis | 3mins to LRT] - job post

Agensi Pekerjaan Hiredsearch Services Sdn Bhd
Kuala Lumpur
Permanent

Job details

Job type

  • Permanent

Shift and schedule

  • Night shift

Location

Kuala Lumpur

Full job description

  • Handle customer inquiries & complaints regarding banking product via phone call and email.
  • Ensure highest standard of service delivery on personalized phone services to customers.
  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintain database.

Additional Info:

  • Earliest shift start at 6am, latest shift end by 3am
  • 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split)
  • 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Benefits:

  • PERMANENT
  • 21 days Annual Leave
  • 14 days Medical Leave
  • Monthly KPI Incentives (up to RM1,000)
  • RM500 Bonus upon confirmation (One time off)
  • RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)
  • RM350 Fixed Shift Allowance/ up to RM900 if night shift
  • OT claimable
  • Double Pay on Public Holiday
  • Medical & Insurance coverage (including Immediate Family)
  • Dental & Optical RM400 per annum
  • Yearly Salary Review in March

Job Type: Permanent

Pay: RM3,200.00 - RM4,800.00 per month

Work Location: In person

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