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    • To provide timely solutions and support to all customers request via various communication channels such as inbound calls, emails, social media etc.
    • View all Telexpress Contact Centre Sdn Bhd jobs - Johor Bahru jobs - Care Specialist jobs in Johor Bahru
    • Salary Search: Consumer Care Specialist - Vietnamese/ Indonesian & English Speaking (Bilingual) salaries in Johor Bahru
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Consumer Care Specialist - Vietnamese/ Indonesian & English Speaking (Bilingual)
Telexpress Contact Centre Sdn Bhd
Johor Bahru
RM 3,200 - RM 3,600 a month
Permanent
Apply now

Job details

Here’s how the job details align with your profile.

Pay

RM 3,200 - RM 3,600 a month

Job type

Permanent

Full job description

Work Location: Johor Bahru City Square

Job Responsibilities:

  • To provide timely solutions and support to all customers request via various communication channels such as inbound calls, emails, social media etc.
  • To collect and record all relevant information accurately into the Intake system.
  • To report details of all complaints within the time frame to the department/personnel in charge.
  • To ensure consumer is kept informed of the progress of the complaint review and to communicate the results of the investigation as advised by supervisor.
  • To prepare daily reports of concerns received from consumers.
  • To achieve individual performance expectations and development.
  • To perform any ad-hoc tasks assigned by the Management from time to time.

Job Requirements:

  • Candidate must possess at least a Diploma in any field.
  • Candidate must be able to read, speak, and type Vietnamese/Bahasa Indonesia & English as role requires candidate to deal with Vietnamese/Indonesian & English speaking clients.
  • Required Skill(s): Customer Service, Communication Skill, Active Listening, Typing Skill
  • 5 working days per week.
  • Training provided before start work
  • Fresh graduates are welcome to apply.

Job Type: Permanent

Pay: RM3,200.00 - RM3,600.00 per month

Work Location: In person

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