Install, commission, maintain, troubleshoot, and repair medical equipment at hospitals, clinics, and healthcare centres.
Conduct preventive and corrective maintenance, calibration, performance testing, and equipment inspections to ensure optimal functionality and reliability.
Diagnose and resolve technical issues, equipment faults, defects, damages, and other service-related problems involving supplied medical equipment.
Attend to customer complaints and provide timely technical support and solutions to ensure customer satisfaction and minimise equipment downtime.
Provide technical support, training, and guidance to healthcare professionals and users on the proper operation, handling, maintenance, and safe usage of medical equipment.
Ensure all servicing, maintenance, and equipment operations comply with applicable medical device regulations, safety requirements, quality standards, and manufacturer specifications.
Prepare and maintain accurate service reports, preventive maintenance records, calibration records, installation reports, technical documentation, and equipment history records.
Liaise and coordinate with suppliers, principals, manufacturers, and authorised service personnel on technical matters, equipment issues, spare parts, repairs, warranty claims, and service requirements.
Attend product and technical training conducted by suppliers, principals, and manufacturers to maintain up-to-date knowledge of assigned medical equipment and technologies.
Provide technical assistance to the Sales and Business Development teams, including product demonstrations, technical explanations, site assessments, and responses to customer technical enquiries.
Maintain proper inventory and records of spare parts, service tools, accessories, and technical equipment used for servicing and maintenance.
Ensure all service activities are properly documented and completed within the required timelines and in accordance with company procedures.
Perform any other duties and responsibilities related to biomedical engineering and technical services as assigned by the management.

Requirements:

Diploma or Degree in Biomedical Engineering, Electrical & Electronic Engineering, Mechanical Engineering, or other relevant engineering/technical fields.
Possess a relevant professional or competency certification recognised by the appropriate engineering or regulatory body, where applicable.
Knowledge and/or experience in medical device servicing, preventive maintenance, calibration, troubleshooting, and regulatory compliance.
Strong analytical, diagnostic, and problem-solving skills with the ability to troubleshoot technical and equipment-related issues effectively.
Good communication, interpersonal, and teamwork skills, with the ability to communicate effectively with healthcare professionals, customers, suppliers, and internal teams.
Able to work independently, manage multiple service assignments, and respond to customer technical issues in a timely manner.
Willing to travel to hospitals, clinics, rehabilitation centres, and other customer sites for installation, servicing, training, troubleshooting, and technical support.
Experience in physiotherapy, rehabilitation, shockwave therapy, laser therapy, or other medical/rehabilitation equipment will be an added advantage.
Fresh graduates with relevant qualifications and a strong interest in medical device technology and biomedical engineering are encouraged to apply.
Possession of a valid driving license and willingness to travel for work will be an added advantage.

Job Type: Full-time

Pay: From RM3,000.00 per month

Benefits: