Cafe Assistant Manager jobs

As an Assistant Hotel Manager, you are responsible for the day-to-day operations of the hotel. Naturally, you are an excellent ambassador yourself - enthusiastic, optimistic and treating everyone with respect. You work together with your team by guiding, coaching and inspiring them to deliver exceptional guest experiences, while maximising revenue opportunities, controlling costs and ensuring a safe, efficient and seamless hotel operation.

What is your role?

• Lead, encourage and inspire the team in order to support the operational brand and culture of citizenM;
• Coach and train the team, develop and nurture talent, provide feedback and conduct monthly evaluations;
• Oversee the daily Food & Beverage and kitchen operations, ensuring food quality, food safety, operational efficiency and compliance with company standards;
• Demonstrate excellent problem-solving, analytical and decision-making skills in handling daily operational challenges;
• Responsible for shift scheduling to ensure adequate operational coverage at all times;
• Handle shift closing procedures, cash handling, balancing and operational reporting;
• Manage guest feedback, online reviews and service recovery in a timely and professional manner;
• Monitor operational performance and identify opportunities to improve guest satisfaction, productivity and cost efficiency.
• Maintain effective communication and collaboration across all departments;
• Responsible for your own planning, work organisation and leading by example in delivering exceptional service.

What are we looking for from you?

• Possess operational supervisory or management experience in the hospitality industry, with strong Food & Beverage and/or kitchen operations experience.
• Require a minimum (5) years working experience in service industries, with two (2) years managerial / supervisory experiences;
• Have sound knowledge of kitchen operations, food safety practices, inventory management and food cost control;
• Are able to communicate effectively in English, both verbally and in writing;
• Have excellent interpersonal, leadership, analytical and decision-making skills;
• Are computer literate and familiar with Microsoft Office; experience with hotel PMS, POS and inventory systems will be an added advantage;
• Are confident leading cross-functional teams in a fast-paced operational environment;
• Are a team player and passionate about the things you are doing.

What do we provide to you?

• You will be remunerated with a competitive basic salary based on your experience, together with a monthly performance allowance.
• We offer special training program and personal development plan;
• We reward you for good performance;
• We provide you meal allowances, medical benefits and many more!

Your shift: -

• Your shift is on rotation and to be based on the duty roster;
• With an understanding that the Management of the team and hotel operations require flexibility outside of the pre-determined shift hours.

Are you ready to elevate your working skills and experience? Click the ‘Apply Now’ and you are one step ahead to an outstanding fun career!

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM5,500.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• How many years of experience do you have working in the hotel or hospitality industry? Please briefly describe the roles you have held
• Tell us about a challenging situation in your previous role where you had to make a quick operational decision. How did you handle it, and what was the result?
• This role oversees both hotel operations and the kitchen. Please describe your experience managing or supporting Food & Beverage and/or kitchen operations, including inventory control, food safety, purchasing, cost control and team supervision.

Work Location: In person