The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

We are seeking friendly, curious, and collaborative Café Supervisors, who will be responsible for the supervision of the Brew Crews, so that they will maintain the quality of service and products, and enforce all procedures in the absent of the Café Manager. The Café Supervisor will fulfil any other duties assigned by the Café Manager or Assistant Manager and will represent The Coffee Bean & Tea Leaf in a professional manner.

As a member of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally.

You will enter our famous ‘Barista Academy’ from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.

Key Responsibilities

In this role, you will:

1. Sales and Customers Service

Maintains a profitable reputable café, that is:

Handles cash transactions honestly, efficiently, and accurately.
Assists in the supervision of the profitable café.
Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
Maintains an efficient, friendly service standard at all time.
Politely answers the telephone and customer questions.
Responds proactively to prevent and resolve customer service situations.
Handles all drink and food items during preparation safely.
Sells and serves baked goods and miscellaneous food items to customers.
Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.

2. Store Operations

Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

Completes daily report as assigned.
Informs the Café Manager / Assistant Manager of any operational inconsistencies.
Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
Orders baked goods, coffee and supplies when needed.
Performs opening and closing duties
Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
Reports potential safety hazards to Café Manager / Assistant Manager.
Restocks shelves when necessary.
Cleans the bar area, floor, grinders, take out trash, etc routinely.
Takes bank deposit to the bank and brings change back if necessary.

So as to create an environment conducive for attaining monthly sales targets.

3. Employee Development

Motivating & Developing crews, that is:

Assists in the training of new employees.
Delegates duties to Brew Crews as necessary.
Leads by example.
Motivates crews to maintain and serve consistent quality products every time.
Perpetuates Company philosophy and culture.
Schedules breaks as necessary.

So as to develop and motivate our employees.

4. Product Knowledge

Delivers consistent quality products, that is:

Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
Maintains the highest quality, consistent product standards.
Oversees drink-making and ensuring that only consistent quality drinks and products are served.
Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

5. Store Presentation

Maintains a comfortable, conducive outlet by:

Follows guidelines on music.
Keeps all tables cleared of trays and used utensil or cups.
Keeps all floors dry & free of litter.
Maintains a clean, well-merchandised café.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.

Your Ingredients

Diploma in any related field
Fresh graduate
Customer service skills
Multitasking skills
Good analytical skills
An eye for details
Good communication skills
A team player with good leadership and interpersonal skills
Articulate and able to communicate effectively across all functions and levels
Able to adapt to organizational changes and able to work under pressure
Responsible, reliable, independent and has a sense of urgency

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

World Class training in our Malaysia Barista Academy
Competitive Salary
Performance & Attendance Bonuses
Brew Crew discounts
Career Journey with Individual Development Plans
Flexible working hours
Medical benefits

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives:

F*RIENDLINESS-* We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
RESPECT - We are inclusive and honour each other’s values, opinions and diversity.
OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

Job Type: Full-time

Pay: Up to RM2,900.00 per month

Benefits:

Health insurance
Maternity leave
Meal allowance
Opportunities for promotion
Parental leave
Professional development

Application Question(s):

Notice period / Earliest date to start work (*MUST answer)
What is your preferred cafe branch? (*MUST answer)

1. Bora Bora Batu Ferringhi
2. Botanica Balik Pulau
3. e-Gate
4. Karpal Singh Drive
5. Straits Quay
6. Tree Square Mall
7. G Hotel
8. Caltex Batu Maung
9. Gurney Walk
10. Moulmein Rise
11. Gleneagles Hospital
12. Golden Triangle 2
13. Pantai Medical Hospital Penang
14. Promenade
15. Queensbay Mall
16. Solaria Square
17. Summerton
18. U Hotel
19. Lotus Tanjung Pinang
20. Air-Itam Drive-Thru