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Job Post Details

[Garena] Game Operations - QA and Publishing - Contractor - job post

Shopee
3.7 out of 5 stars
Kuala Lumpur
Fresh graduate
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Job details

Job type

  • Fresh graduate

Location

Kuala Lumpur

Full job description

Department Operations
LevelExperienced (Individual Contributor)
LocationKuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:
  • This is a quality assurance and publishing role for Garena’s new game operations team
  • Operate and maintain the daily operations of the gaming product from configuration, quality assurance, live monitoring and handling (including bugs and hacks), to operational evaluation
  • Coordinate configuration & QA tasks of the game across different offices
  • Collaborate with both local and global stakeholders to resolve product-related issues
  • Execute content (both out and in-game items, local events) localization from English to Bahasa Melayu and conduct Localization QA (LQA) to ensure localization quality of the game
  • Basic planning and execution of campaigns in Singapore, Malaysia and Philippines to engage players and improve activeness, This includes in-game event planning, config creation, and collaboration with other offices for promotion plan and material production and performance review
  • Support in-depth investigation execution into product health performance and local user behavior through local research such as interviews & FGD
  • Deliver aligned results over other product-related ad hoc tasks as required
Requirements:
  • Passionate about games with basic knowledge of the gaming industry in Malaysia, preferably being familiar with popular games in the market
  • Prior experience in QA or live operations in a tech company is preferred; Fresh graduates are welcomed to apply too
  • Native Bahasa Melayu speaker with proficient English reading, writing and communication skills to effectively collaborate with cross-functional teams
  • Highly attentive to details with proven track record in meticulous and analytical work
  • Demonstrated project management skills to effectively manage multiple tasks
  • Proficiency in Chinese language is a plus
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