Club Golf jobs in Bukit Jalil

Position Summary

The Member & Guest Experience Executive is responsible for delivering exceptional service to members and their guests by managing membership services, guest reservations, and customer engagement. This role ensures a seamless member journey, from enquiries and reservations to club visits and post-visit follow-up, while maintaining the highest standards of hospitality.

Key Responsibilities:

• Handle membership enquiries via phone, email, WhatsApp, and walk-ins.
• Assist with new membership applications, renewals, upgrades, and transfers.
• Maintain accurate member records and databases.
• Explain membership benefits, privileges, and club policies.
• Coordinate membership cards and related documentation.
• Manage reservations for golf, dining, accommodation, events, and club facilities.
• Process guest bookings and ensure compliance with club policies.
• Coordinate with Golf Operations, F&B, Front Office, Housekeeping, and other departments to ensure smooth service delivery.
• Monitor reservation schedules and resolve booking conflicts.
• Welcome members and guests professionally.
• Respond promptly to enquiries, requests, and complaints.
• Follow up on service issues and ensure timely resolution.
• Support member engagement activities, club events, and promotional campaigns.
• Build positive relationships with members to encourage loyalty and repeat visits.
• Maintain filing systems and customer records.
• Monitor membership statistics and reservation trends.
• Assist with departmental administrative tasks and documentation.

Qualifications

• Diploma or bachelor's degree in any field.
• Minimum 1 year of experience in customer service, hospitality, club operations, membership services, or reservations.
• Fresh graduates with strong customer service skills may also be considered.

Job Type: Full-time

Pay: From RM3,500.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Application Question(s):

• Do you have good communication skills, feel comfortable interacting with different types of people, and enjoy providing good customer service?

Experience:

• Customer support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person