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Customer Service jobs in Petaling Jaya

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    • Develop strong product and operational knowledge to effectively resolve customer issues and enhance customer experience.
    • View all TP BPO jobs - Kuala Lumpur jobs - Customer Support Representative jobs in Kuala Lumpur
    • Salary Search: (Work From Home) Customer Service Executive (Live Chat - Typing Only) salaries in Kuala Lumpur
    • To coordinate shipments for both air & sea ( Import & Export ).
    • To coordinate with shipping companies and airlines for shipment booking.
    • Prepare customer service reports, performance summaries, and customer feedback analysis.
    • Strong customer service and interpersonal skills.
    • Deliver excellent customer service while ensuring compliance with service standards and quality requirements.
    • Attend to customer requests accurately and within…
    • Provide effective solutions for customer issues.
    • Handle customer inquiries via inbound calls, live chat and emails.
    • Candidate must Minimum Diploma & above.
  • View similar jobs with this employer
    • Ensure compliance of highest regard on meeting clientele service request.
    • Expedite import and export shipment matters.
    • Job Types: Full-time, Permanent.
    • Attend to walk in customer inquiries for offered services.
    • Performs customer service and cashier duties under the supervision and direction of Centre Manager.
    • Excellent communication, interpersonal, and customer service skills.
    • Collaborate with the team to collect customer feedback and help optimize our products and…
    • Provide effective solutions for customer issues assisting with roadside assistance and policy inquiries.
    • 5-Day work week (Two days off).
    • 1–3 years of experience in customer service, preferably in fintech, brokerage, banking, or financial services.
    • Knowledge of KYC/AML processes is an advantage.
    • Strong understanding of customer service principles and practices.
    • Proficiency in customer service software and CRM system.
    • Minimum SPM / Diploma in any field.
  • View similar jobs with this employer
    • Reach out to clients to ensure customer experienc.e is positive, promote new features and service and ongoing promotion.
    • Help serve customer, and help them print out.
    • Job Types: Full-time, Permanent.
    • Petaling Jaya: Reliably commute or planning to relocate before starting work (…
    • Strong communication and customer service skills.
    • Provide front-line support and student services.
    • Handle student enquiries, admissions, and registration…
    • Provide excellent customer service with a friendly manner.
    • Prepare food and beverages at Stuff'd restaurant.
    • Maintain personal and outlet cleanliness, including…

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Job Post Details

(Work From Home) Customer Service Executive (Live Chat - Typing Only) - job post

TP BPO
Kuala Lumpur•Remote
RM 3,500 - RM 4,500 a month - Full-time

Job details

Pay

  • RM 3,500 - RM 4,500 a month

Job type

  • Full-time

Shift and schedule

  • Weekend jobs

Full job description

Job Description

  • Respond to live chat enquiries in a professional and timely manner.
  • Develop strong product and operational knowledge to effectively resolve customer issues and enhance customer experience.
  • Handle customer complaints and provide appropriate solutions or alternatives within agreed service timelines, with proper follow-up to ensure resolution.
  • Support ad-hoc and administrative tasks related to customer service as assigned from time to time.
  • Maintain a high level of customer satisfaction by delivering consistent and professional support.

Requirements

  • Minimum 1 year of experience in customer service, preferably in a virtual/contact centre environment.
  • Able to work in a fast-paced environment; independent, customer-focused, results-oriented, and disciplined.
  • Strong multitasking, prioritisation, and time management skills.
  • Good creative thinking and problem-solving abilities.
  • Willing to sign a confidentiality agreement to protect customer and company information.
  • Must have a stable internet connection with a minimum speed of 100 Mbps (work-from-home requirement).
  • Able to work on a 24/7 rotating shift schedule, including weekends and public holidays.
  • Proficient in reading and writing in English, Bahasa Melayu, and Mandarin.

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Work from home

Language:

  • Mandarin (Required)

Work Location: Remote

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