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Customer Service jobs in Subang Jaya

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    • Follow up with internal teams and service providers when necessary.
    • Communicate with service providers/support teams through Telegram when required.
    • View all Polymorph Recruitment jobs - KL Eco City jobs - Customer Service Representative jobs in KL Eco City
    • Salary Search: Customer Service Executive (Remote) salaries in KL Eco City
    • Customer service: 1 year (Required).
    • You have previous experience in the customer support area.
    • Possesses a customer support mindset with excellent…
    • Good communication and customer service skills.
    • Handle customer enquiries and provide professional assistance.
    • 5 working days per week.
    • Handle inbound customer inquiries with professionalism and efficiency.
    • Deliver world-class service with patience, empathy, and enthusiasm.
    • Collect and report customer satisfaction data for all ATO & MTO programs to drive continuous service quality improvements.
    • Issue Letters of Intent (LOI).
    • You have at least 1-2 years of experience in a customer facing support role, preferably in a customer support function or a call centre.
    • To exceed customers expectation in terms of customer service & accurate information.
    • Handling all live chats, email or social media pertaining to customer…
    • Prior working experience in customer support, contact center, or service roles.
    • Safeguard customer data and maintain strict confidentiality at all times.
    • In this role, you will conduct structured quality audits on spatial and mapping datasets.
    • Your role is to verify, evaluate, and validate complex geographic and…
    • Graduate with experience as a front office executive / telesales resource.
    • Excellent communication skills with fluency in English / Malay Prior experience in a…
    • Monitor customer feedback and identify opportunities to enhance customer experience.
    • Minimum 3-5 years of experience in customer service, customer success,…
    • Able to handle a high volume of customer interactions while maintaining accuracy, efficiency and quality service.
    • Can communicate verbally in Chinese.
  • View similar jobs with this employer
    • Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
    • Provide superior customer service to walk-in customers and…
  • View similar jobs with this employer
    • Provide exceptional customer service to customers and carriers.
    • Maintain high quality service and ensure all data, details are accurate insert in system and to…
    • Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.

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Job Post Details

Customer Service Executive (Remote)
Polymorph Recruitment
KL Eco City
•
Remote
RM 5,000 a month
Full-time
Apply on company site

Job details

RM 5,000 a month
Full-time
Night shift, Day shift
Remote in KL Eco City

Full job description

Key Responsibilities:

Handle customer enquiries through Live Chat and WhatsApp professionally and efficiently.
Communicate with service providers/support teams through Telegram when required.
Handle multiple customer chats simultaneously while maintaining accuracy and response quality.
Provide accurate information based on established company SOPs.
Perform daily operational tasks such as website checking, uploading winner lists and other assigned tasks.
Follow up with internal teams and service providers when necessary.
Learn and apply company SOPs and procedures quickly.
Escalate questions or unclear cases instead of providing incorrect information.
Maintain a low error rate and avoid repeated mistakes.
Complete assigned tasks accurately and within the required timeframe.
Work effectively in a fast-paced, high-volume environment.
Gradually become able to work independently with minimal supervision.
Learn and adapt to new systems, tools and working methods.

Requirements:
Able to communicate verbally in Mandarin.
Able to read and write English, Mandarin and Bahasa Malaysia.
Comfortable using a PC/laptop.
Basic knowledge of Microsoft Excel and Word.
Fast and accurate typing skills.
Able to handle repetitive tasks with consistent accuracy.
Good attention to detail and strong sense of responsibility.
Able to work independently in a remote environment.
Willing to work morning and night shifts.
Must have a private room/workspace suitable for working from home.
Must have own PC/laptop and reliable internet connection.

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