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Customer Service jobs in Subang Jaya

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    • Maintain customer satisfaction and meet service quality standards.
    • Opportunity to gain experience in the customer service industry.
    • 5 working days per week.
    • View all Leely Recruit jobs - Subang Jaya jobs - Customer Service Representative jobs in Subang Jaya
    • Salary Search: CUSTOMER SERVICE EXECUTIVE salaries in Subang Jaya
    • We're seeking a dependable, service-minded Call Centre Customer Service Executive to respond to customer queries and deliver professional support through…
    • Follow up with internal teams and service providers when necessary.
    • Communicate with service providers/support teams through Telegram when required.
    • To escalate any shipments that is requested by customer.
    • To be able to articulate issues / request that is brought up by the customer.
    • Collect and report customer satisfaction data for all ATO & MTO programs to drive continuous service quality improvements.
    • Issue Letters of Intent (LOI).
    • At least 1 years' experience as a customer experience specialist, or a similar customer support role.
    • Aligning customer experience strategies with marketing…
    • Understanding of customer service KPIs such as CSAT, AHT, FCR, and SLA.
    • Experience using ticketing systems or customer service platforms (e.g., Zendesk,…
    • Relationship Building: Proactively engage with top accounts to foster customer loyalty and brand advocacy.
    • Feedback Collection: Gather customer feedback and…
    • Good communication and customer service skills.
    • Handle customer enquiries and provide professional assistance.
    • 5 working days per week.
    • To manage customer service operations for Malaysia and Singapore, ensuring timely and effective resolution of customer enquiries, complaints and marketplace…
    • Monitor customer feedback and identify opportunities to enhance customer experience.
    • Minimum 3-5 years of experience in customer service, customer success,…
    • Ability to work in rotational shifts, prior customer service experience preferred.
    • Address customer needs in a timely and effective manner, providing…
    • 2 years and above of experience in customer service or order processing.
    • Maintain accurate order and customer records in the system.
    • Able to handle a high volume of customer interactions while maintaining accuracy, efficiency and quality service.
    • Can communicate verbally in Chinese.
    • Provide effective solutions for customer issues.
    • Handle customer inquiries via inbound calls, live chat and emails.
    • Candidate must Minimum Diploma & above.

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CUSTOMER SERVICE EXECUTIVE
Leely Recruit
Subang Jaya
RM 2,500 - RM 2,800 a month
Full-time
Apply now

Job details

RM 2,500 - RM 2,800 a month
Full-time
Subang Jaya

Full job description

Customer Service Executive (English Speaking)

Location: Ara Damansara, Selangor
Job Type: Full-Time
Basic Salary: RM2,500 - RM 2,800 per month

We are hiring Customer Service Executives to join our team in Ara Damansara, Selangor.

This position is suitable for fresh graduates and candidates who have good English communication skills. No prior customer service experience is required, as training will be provided.

Job Responsibilities

  • Handle customer enquiries via phone calls, live chat, email and social media platforms.
  • Assist customers with enquiries, concerns and service related issues.
  • Provide accurate information and professional customer support.
  • Maintain customer satisfaction and meet service quality standards.

Job Requirements

  • Minimum SPM qualification (pass).
  • Fresh graduates and candidates without experience are welcome to apply.
  • Good command of English in speaking, reading and writing.
  • Minimum Versant English Score of 60.
  • Good communication and problem solving skills.
  • Willing to work in Ara Damansara, Selangor.

Working Hours

  • Working schedule between 7:00 AM and 7:00 PM.
  • 9.5 hours per day.
  • 5 working days per week.

Training Provided

Benefits

  • Training provided for candidates without experience.
  • 5 working days per week.
  • Opportunity to gain experience in the customer service industry.

How to Apply

Interested candidates are encouraged to submit their updated resume through Indeed.

Fresh graduates and entry level candidates are welcome to apply!

Pay: RM2,500.00 - RM2,800.00 per month

Work Location: In person

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