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Customer Service jobs in Subang Jaya

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    • Follow up with internal teams and service providers when necessary.
    • Communicate with service providers/support teams through Telegram when required.
    • View all Polymorph Recruitment jobs - Kuala Lumpur jobs - Customer Service Representative jobs in Kuala Lumpur
    • Salary Search: Customer Service Executive (Remote) salaries in Kuala Lumpur
    • Maintain accurate customer and transaction records.
    • Coordinate with internal departments to resolve customer issues.
    • Follow up on backorders and returned goods.
    • Customer service: 1 year (Required).
    • You have previous experience in the customer support area.
    • Deliver excellent experiences to our customers via all relevant…
    • Min 5 years’ proven experience in customer service/sales support/order coordination, including handling customer enquiries and complaints as well as order…
    • Contribute to premium customer service by reporting daily incidents, customer behaviour and trends.
    • Perform customer retention and service recovery activities…
  • View similar jobs with this employer
    • 1–2 years of experience in customer service, operations or freight forwarding.
    • Maintain proper shipment and customer records.
    • Close contact with customer related to operative issues.
    • Material Support & services .
    • To meet customer requirements and expectations related to…
    • Identify customer needs and recommend appropriate solutions to maintain customer satisfaction.
    • To manage customer enquiries, orders, complaints and delivery…
    • We are looking for a customer-focused and responsible Call Centre Customer Service Executive to handle customer enquiries and provide professional support…
    • Provide excellent customer service to enhance the customer experience.
    • Proficiency in using computers and navigating customer service software.
    • Keep records of customer interactions and process customer accounts.
    • Identify and assess customers' needs to achieve satisfaction.
    • Proven experience in order management and customer service roles.
    • Maintain proactive communication with customers on order status, delays, and mitigation plans…
    • The Assistant Manager – Customer Service will lead the Malaysia customer service team with clear ownership of service delivery, operational discipline, and…
    • Advise customers based on the enquiries.
    • Escalate any shipments that is requested by customer.
    • Capable to articulate issues / requests that are brought up by…
    • Deliver excellent customer service while ensuring compliance with service standards and quality requirements.
    • Attend to customer requests accurately and within…

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Customer Service Executive (Remote)
Polymorph Recruitment
Kuala Lumpur
•
Remote
RM 5,000 a month
Full-time
Apply on company site

Job details

RM 5,000 a month
Full-time
Night shift, Day shift
Remote in Kuala Lumpur

Full job description

Key Responsibilities:

Handle customer enquiries through Live Chat and WhatsApp professionally and efficiently.
Communicate with service providers/support teams through Telegram when required.
Handle multiple customer chats simultaneously while maintaining accuracy and response quality.
Provide accurate information based on established company SOPs.
Perform daily operational tasks such as website checking, uploading winner lists and other assigned tasks.
Follow up with internal teams and service providers when necessary.
Learn and apply company SOPs and procedures quickly.
Escalate questions or unclear cases instead of providing incorrect information.
Maintain a low error rate and avoid repeated mistakes.
Complete assigned tasks accurately and within the required timeframe.
Work effectively in a fast-paced, high-volume environment.
Gradually become able to work independently with minimal supervision.
Learn and adapt to new systems, tools and working methods.

Requirements:
Able to communicate verbally in Mandarin.
Able to read and write English, Mandarin and Bahasa Malaysia.
Comfortable using a PC/laptop.
Basic knowledge of Microsoft Excel and Word.
Fast and accurate typing skills.
Able to handle repetitive tasks with consistent accuracy.
Good attention to detail and strong sense of responsibility.
Able to work independently in a remote environment.
Willing to work morning and night shifts.
Must have a private room/workspace suitable for working from home.
Must have own PC/laptop and reliable internet connection.

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