Dome Café jobs

The Customer Service Officer (F&B) is responsible for delivering excellent customer service within the café environment by ensuring a positive dining experience, efficient service flow, and high levels of customer satisfaction. This role supports daily operations by handling customer interactions, coordinating with kitchen and service teams, and maintaining service standards in line with company expectations.

DUTIES & RESPONSIBILITIES

1. Customer Service & Experience

• Greet and welcome customers in a friendly, professional, and timely manner
• Attend to customers’ needs, ensuring a pleasant and comfortable dining experience
• Provide accurate menu information and recommend food and beverage items
• Handle customer inquiries, feedback, and complaints promptly and professionally

2. Order Taking & Service Coordination

• Take customer orders accurately using POS systems or manual methods
• Coordinate closely with kitchen and service staff to ensure timely and correct order delivery
• Monitor tables and follow up with customers to ensure satisfaction

3. Billing & Payment Handling

• Prepare and process bills accurately
• Handle cash, card, and digital payments in accordance with company procedures
• Ensure proper reconciliation and reporting of daily transactions

4. Operational Support

• Assist in maintaining cleanliness, hygiene, and overall presentation of the service area
• Ensure tables, counters, and service stations are properly set up and maintained
• Follow all food safety, hygiene, and SOP standards

5.Sales & Promotion

• Promote ongoing campaigns, special offers, and new menu items
• Upsell and cross-sell products to enhance customer experience and increase revenue

6. Teamwork & Communication

• Work collaboratively with team members to ensure smooth outlet operations
• Communicate effectively with kitchen and management regarding service issues or customer feedback

REQUIREMENTS

• Minimum SPM or equivalent (Diploma in Hospitality or related field is an advantage)
• Previous experience in F&B, retail, or customer service is preferred
• Good communication and interpersonal skills
• Able to work in a fast-paced and team-oriented environment
• Positive attitude with strong customer focus and problem-solving ability
• Willing to work shifts, weekends, and public holidays.

SKILLS

• Customer Service Excellence
• Communication & Interpersonal Skills
• Problem Solving & Complaint Handling
• Time Management & Multitasking
• Basic Cash Handling & POS System Knowledge

Pay: RM2,800.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person