Electric Vehicle jobs

About the Role – Service Supervisor

Join our ZEEKR | Preeminent Auto Aftersales team as a Service Supervisor, you will be responsible for oversee service advisor activities and ensure smooth daily service operations.

You will be responsible for supervising the service team, coordinating with technicians and the parts department, monitoring service performance, handling customer complaints, and ensuring compliance with ZEEKR brand standards.

Key Resposibilities

• Supervise and coordinate daily aftersales service operations to ensure smooth and efficient workflow.
• Lead, guide, and monitor the performance of service advisors and workshop technicians.
• Ensure proper service scheduling, job allocation, repair processes, and timely vehicle delivery.
• Coordinate with service advisors, technicians, and the parts department to ensure efficient service operations.
• Monitor service KPIs, including workshop productivity, turnaround time, customer satisfaction, and service revenue.
• Handle escalated customer complaints and ensure effective resolution of service-related issues.
• Ensure all repair and maintenance activities meet ZEEKR service standards, safety requirements, and dealership policies.
• Monitor workshop performance, manpower allocation, and operational efficiency.
• Prepare and review service performance reports, identifying areas for improvement.
• Drive continuous improvement in service quality, team productivity, and overall customer experience.

Qualifications & Skills:

• Diploma or degree in Automotive, Business, or related field.
• 3–5 years’ experience in automotive service advisory or supervisory role.
• Strong communication, customer service, and leadership skills.
• Knowledge of EV service procedures and automotive workflow preferred.
• Detail-oriented, proactive, and committed to delivering excellent customer experience.

Work Location:

Zeekr House Federal Highway, 11, Jalan 51a/219, Seksyen 51a, 46100 Petaling Jaya, Selangor

About ZEEKR | Preeminent Auto Sdn. Bhd.

Preeminent Auto Sdn Bhd is the authorised dealer for ZEEKR, a global premium electric vehicle brand redefining luxury, performance, and intelligent mobility. With showrooms at:-

• Zeekr Center KLCC
• Zeekr Space IOI Mall Puchong
• Zeekr House Federal
• Zeekr House Skudai

We are committed to delivering an exceptional EV ownership experience through innovation, service excellence, and a passion for sustainable mobility.

Why Join Us?

• Be part of a global premium EV brand
• Attractive commission & performance incentives
• Strong career growth opportunities
• Supportive and dynamic team culture
• Shape the future of luxury electric mobility

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• How much notice are you required to give your current employer?
• What's your expected monthly basic salary?

Experience:

• Service Advisor Supervisor: 3 years (Preferred)

Work Location: In person