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    • Follow standard workflows, interpret client requirements accurately and handle full-cycle insurance tasks in English systems (policy data extraction,…
    • View all ReSource Pro jobs - Kuala Lumpur jobs - Client Services jobs in Kuala Lumpur
    • Salary Search: Backend Client Services (US Insurance) salaries in Kuala Lumpur
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Job Post Details

Backend Client Services (US Insurance) - job post

ReSource Pro
3.1 out of 5 stars
Kuala Lumpur
RM 3,000 - RM 4,000 a month - Permanent, Full-time

Job details

Pay

  • RM 3,000 - RM 4,000 a month

Job type

  • Permanent
  • Full-time

Location

Kuala Lumpur

Full job description

Company Introduction

ReSource Pro is a global leader in insurance operations outsourcing, specializing in end-to-end insurance operations solutions. We are committed to driving success for leading insurance clients across North America and the UK. Established in 2025, our Malaysia office serves as a premium client-services and global-account-management hub, driving excellence in advanced insurance processing, quality assurance, and operational efficiency.

About the Role

We are looking for detail-oriented and motivated professionals to join our growing team in Kuala Lumpur.

As a Backend Client Services role, you will support US-based insurance clients by handling end-to-end operational tasks, ensuring high accuracy, efficiency, and client satisfaction in an international environment.***This is a permanent, full-time position.

Key Responsibilities

  • Follow standard workflows, interpret client requirements accurately and handle full-cycle insurance tasks in English systems (policy data extraction, verification, entry, modification, etc.).
  • Meet task deadlines and track time precisely; conduct proactive quality checks, identify process issues and drive solutions to meet quality and efficiency standards.
  • Communicate with clients via professional English emails, respond promptly to client requests and resolve problems quickly to ensure client satisfaction.

Requirements

  • Diploma degree or above
  • Fluent English
  • Proficiency in Microsoft Office (Word, Excel, etc.)
  • Strong learning ability and sense of responsibility
  • Quality-oriented and highly accurate in work delivery

Compensation & Benefits

  • Salary: RM 3,000 – RM 4,000 per month, depending on experience and qualifications.
  • Statutory benefits: SOCSO/EIS/EPF
  • Annual Leave (as per company policy)
  • Sick Leave/Maternity & Paternity Leave
  • Paid Public Holidays
  • Structured onboarding training & continuous learning opportunities

Career Path & Promotion

  • Career Path: Service Delivery Assistant → Service Delivery Analyst → Service Delivery Specialist → Higher-level roles. Promotion is performance-based

Other

1. Working Hours: Monday – Friday, 8:00 AM – 5:00 PM

2. Office Location: A-5-1 & A-5-2, Level 5 of Hampshire Place Office 157, Hampshire 1, Jalan Mayang Sari 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur Malaysia

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Education:

  • Diploma/Advanced Diploma (Preferred)

License/Certification:

  • legally authorized to work in Malaysia? (Preferred)

Work Location: In person

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