Filipino jobs in Malaysia

About your role

We are looking for a Call Centre Agent who will liaison between our company and its current and potential customers. The person will be responsible for providing product information to prospective customer and also help in solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Role Delivery

• Handle outbound calls, emails and chats in a timely manner
• To ensure all customer requests, enquires and complaints are attended and responded to in professional manner and as per the agreed SLAs
• To coordinate with internal and external stakeholders to resolve customer issues.
• Update all the customer information and issues in the CRM system.
• To work in a team environment and support other functions when required.

Qualifications Preferred

• Possess at least Diploma and above in any field
• Minimum 1 year working experience in call centre or in a customer service role
• Strong written and verbal communication skills to correspond with customers and internal team.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Must hold good command over written and spoken English
• Candidates with ability to speak (read and write) Filipino Language will be preferred.

We are an equal opportunity employer. Due to the large number of applications, we regret we will not be able to respond to each applicant individually. We will contact only the shortlisted candidates.

Job Type: Contract

Pay: RM2,000.00 - RM2,200.00 per month

Experience:

• Call Center: 1 year (Required)

Language:

• Filipino (Required)

Location:

• Kuala Lumpur (Required)

Work Location: In person