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Healthcare Customer Service & Sales Assistant (Work From Home) - job post

DocSquad Healthcare
Kuala Lumpur
RM 1,700 - RM 2,000 a month - Student job, Part-time, Temporary, Internship, Freelance

Job details

Pay

  • RM 1,700 - RM 2,000 a month

Job type

  • Student job
  • Freelance
  • Part-time

Location

Kuala Lumpur

Full job description

Job Title: Healthcare Customer Service & Sales Assistant (Work From Home)

Salary: RM1,800 – RM2,000 per month

Location: Remote / Work From Home

About Us

We are a growing house-call doctor service providing medical consultations and treatments in the comfort of patients' homes. We are looking for a proactive and customer-focused Healthcare Customer Service & Sales Assistant to manage enquiries, convert leads into bookings, and support daily administrative operations.

Key Responsibilities

Customer Enquiries & Sales

  • Answer phone calls, WhatsApp messages, and online enquiries professionally.
  • Explain our home doctor services to potential patients.
  • Convert enquiries into confirmed appointments.
  • Follow up with leads and previous enquiries to maximize bookings.
  • Build rapport with patients and provide excellent customer service.

Administrative Duties

  • Maintain accurate records of all customer enquiries and communications.
  • Update and manage patient enquiry databases.
  • Prepare and issue invoices promptly after services are completed.
  • Track daily sales, collections, and expenses.
  • Prepare daily and weekly sales reports for management.

Team Collaboration

  • Attend online meetings with the business owner and management team.
  • Provide updates on sales performance and customer feedback.
  • Assist with operational coordination when required.

Requirements

  • Excellent communication skills in English and Bahasa Malaysia.
  • Friendly, confident, and persuasive telephone manner.
  • Previous experience in customer service, sales, telemarketing, healthcare administration, or clinic operations is an advantage.
  • Strong organizational and record-keeping skills.
  • Proficient in WhatsApp, Google Sheets, Microsoft Excel, and basic office software.
  • Ability to work independently from home.
  • Reliable internet connection and personal computer/laptop.

Preferred Qualities

  • Sales-oriented mindset with strong follow-up skills.
  • Attention to detail and accuracy.
  • Professional and empathetic when dealing with patients.
  • Ability to handle multiple enquiries efficiently.

Employment Details

  • Full-Time Position
  • Work From Home
  • Monthly Salary: RM1,800 – RM2,000
  • Training Provided
  • Opportunity for performance-based incentives and career growth

How to Apply

Please submit your resume together with a brief introduction about your customer service and sales experience. Shortlisted candidates will be invited for an online interview.

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

  • Flexible schedule

Work Location: Hybrid remote in Kuala Lumpur

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