Healthcare jobs in Kuchai Lama

Job Title: Healthcare Customer Service & Sales Assistant (Work From Home)

Salary: RM1,800 – RM2,000 per month

Location: Remote / Work From Home

About Us

We are a growing house-call doctor service providing medical consultations and treatments in the comfort of patients' homes. We are looking for a proactive and customer-focused Healthcare Customer Service & Sales Assistant to manage enquiries, convert leads into bookings, and support daily administrative operations.

Key Responsibilities

Customer Enquiries & Sales

• Answer phone calls, WhatsApp messages, and online enquiries professionally.
• Explain our home doctor services to potential patients.
• Convert enquiries into confirmed appointments.
• Follow up with leads and previous enquiries to maximize bookings.
• Build rapport with patients and provide excellent customer service.

Administrative Duties

• Maintain accurate records of all customer enquiries and communications.
• Update and manage patient enquiry databases.
• Prepare and issue invoices promptly after services are completed.
• Track daily sales, collections, and expenses.
• Prepare daily and weekly sales reports for management.

Team Collaboration

• Attend online meetings with the business owner and management team.
• Provide updates on sales performance and customer feedback.
• Assist with operational coordination when required.

Requirements

• Excellent communication skills in English and Bahasa Malaysia.
• Friendly, confident, and persuasive telephone manner.
• Previous experience in customer service, sales, telemarketing, healthcare administration, or clinic operations is an advantage.
• Strong organizational and record-keeping skills.
• Proficient in WhatsApp, Google Sheets, Microsoft Excel, and basic office software.
• Ability to work independently from home.
• Reliable internet connection and personal computer/laptop.

Preferred Qualities

• Sales-oriented mindset with strong follow-up skills.
• Attention to detail and accuracy.
• Professional and empathetic when dealing with patients.
• Ability to handle multiple enquiries efficiently.

Employment Details

• Full-Time Position
• Work From Home
• Monthly Salary: RM1,800 – RM2,000
• Training Provided
• Opportunity for performance-based incentives and career growth

How to Apply

Please submit your resume together with a brief introduction about your customer service and sales experience. Shortlisted candidates will be invited for an online interview.

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Kuala Lumpur