Answers calls within stated time guidelines.
Analyses and interprets client inquiries to ascertain and solve issue.
Escalates calls within stated guidelines.
To provide support to end users on their mobile and desktop platforms.
Support consist of expertise on software application packages and the environments and…
Attend to customers' enquiries from Asia Pacific countries.
Perform data analysis from information collected.
Knowledge in Ms Outlook, Excel , Words.
Optimum Solutions (Singapore) Pte Ltd
Provides English technical support to users for basic computer related technical problems.
Enters tickets into the call tracking tool; ensures information is…
Handle all incoming calls/ e-mails/ tickets from the business and suppliers in relation to SimpleBuy, SAP, MDG-S (Vendor Master Data system), Ariba eSourcing…
Responsible for answering incoming calls, e-mail replying and helpdesk.
Responsible for first response in answering, commenting and replying to open incidents…
Due to the company growth and development, a
helpdesk role has been created for Software Support. Our client with over 15 years experience in software…
This role is responsible for the delivery of high quality, efficient customer support and service coordination for a key property portfolio.
RM 3,917 - RM 4,083 a month
Leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations,…
Join a team recognized for leadership, innovation and diversity.
Provide reliable technical assistance to internal and external customers.
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