Hospital jobs in Penang

Job Responsibilities:

• Monitor and manage outstanding patient, corporate, and insurance accounts to ensure timely collection of payments.
• Follow up on overdue accounts through phone calls, emails, letters, and other appropriate communication channels.
• Liaise with patients, guarantors, corporate clients, insurance companies, and TPAs regarding billing, payment arrangements, and outstanding balances.
• Maintain accurate and up-to-date records of collection activities, payment schedules, and account status.
• Prepare and review debtor ageing reports and provide collection updates to Management.
• Process, verify, and submit bills accurately and promptly in accordance with hospital policies and procedures.
• Assist in the submission of claims and supporting documents to insurance companies, TPAs, employers, and relevant agencies.
• Follow up on pending claims and resolve billing discrepancies or rejected claims.
• Perform daily collection reconciliation and ensure all collections are properly accounted for and documented.
• Assist in preparing daily, weekly, and monthly collection reports.
• Attend to enquiries and provide assistance on billing, payment, and account-related matters.
• Work closely with Admission, Discharge, Finance, Nursing, and other departments to resolve account and billing issues.
• Ensure compliance with hospital policies, financial procedures, and regulatory requirements.
• Support departmental initiatives, audits, and process improvement activities.
• Provide operational and administrative support to other functions within the Business Office Department whenever required.
• Undertake any other duties and responsibilities assigned by the Head of Department or Management from time to time.

Job Requirement:

• Diploma in Accounting, Finance, Business Administration, Banking, or any related discipline.
• Minimum 1 year of working experience in credit control, billing, collections, finance, customer service, or administrative functions. Fresh graduates are encouraged to apply.
• Experience in a hospital, healthcare, insurance, or service-related industry will be an added advantage.
• Good communication, negotiation, and interpersonal skills.
• Strong customer service orientation and ability to handle difficult situations professionally.
• Good analytical skills with attention to detail and accuracy.
• Proficient in Microsoft Office applications, particularly Excel and Word.
• Able to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Independent, responsible, and a strong team player.
• Willing to support various functions within the Business Office Department as operational needs arise.

Pay: RM2,200.00 - RM2,800.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave

Work Location: In person