Oversee and coordinate the daily operations of all operational departments, including Rooms Division, Food & Beverage & Culinary, and Event Operations.
Ensure the smooth delivery of accommodation, training programmes, conferences, meetings, and corporate events in accordance with PETRONAS Leadership Centre service standards.
Monitor accommodation occupancy, meeting room utilization, venue readiness, departmental productivity, and operational performance to optimize resource utilization and stakeholder satisfaction.
Conduct regular inspections of guest rooms, learning spaces, meeting facilities, public areas, and operational facilities to ensure cleanliness, functionality, safety, and presentation standards are maintained.
Ensure all departments comply with Company policies, SOPs, quality standards, statutory regulations, and Health, Safety, Security & Environment (HSSE) requirements.
Coordinate operational support across all departments to ensure seamless day-to-day operations.

Guest, Participant & Client Experience

Ensure the consistent delivery of exceptional service experiences for guests, programme participants, clients, facilitators, and visitors.
Handle and resolve escalated complaints, service recovery cases, and operational issues promptly and professionally.
Monitor participant feedback, customer satisfaction surveys, and service quality indicators to identify opportunities for continuous improvement.
Lead initiatives to enhance guest and participant experiences through innovative service improvements and personalized engagement.
Collaborate with programme owners and internal stakeholders to ensure operational readiness for learning programmes, conferences, workshops, and corporate events.
Analyse service trends and operational performance data to implement preventive and corrective actions.

Leadership & People Development

Lead, supervise, coach, and develop departmental managers, supervisors, and operational teams to achieve operational excellence.
Plan workforce deployment and ensure adequate staffing to support operational and programme requirements.
Conduct regular operational meetings, team briefings, coaching sessions, and performance reviews.
Foster a culture of collaboration, accountability, continuous improvement, and service excellence.
Support employee engagement, succession planning, capability development, and continuous learning initiatives.

Financial & Operational Performance

Develop and monitor departmental budgets, operational expenditures, and cost control initiatives.
Optimise resource utilisation while maintaining high-quality service delivery.
Monitor accommodation occupancy, facility utilisation, operational costs, and departmental performance against approved targets.
Collaborate with Finance and relevant departments on budgeting, forecasting, procurement, and operational planning.
Conduct benchmarking and operational analysis to identify improvement opportunities and increase operational efficiency.
Prepare and maintain accurate operational records, reports, and performance documentation.

Compliance, Security, Operational Standards & Guest Complaint Handling

Ensure compliance with Company policies, SOPs, audit requirements, HSSE standards, and regulatory obligations.
Safeguard the confidentiality of guests, participants, and Company information in accordance with data privacy requirements.
Ensure emergency preparedness, business continuity, crisis response, and security procedures are effectively implemented.
Monitor operational risks, investigate incidents, and implement corrective and preventive actions.
Escalate significant operational issues to Management and ensure timely resolution.

Cross Functional Coordination & Reporting

Coordinate closely Rooms Division, Food & Beverage & Culinary, and Event Operations to ensure seamless hotel operations and guest satisfaction.
Collaborate closely with all operational and support departments to ensure seamless delivery of programmes and operational services.
Coordinate with programme owners, internal business units, vendors, and service providers to ensure operational readiness.
Prepare and submit accurate daily, weekly, monthly, and management reports within established timelines.
Monitor and analyse key performance indicators (KPIs), including customer satisfaction, accommodation occupancy, facility utilisation, operational efficiency, cost performance, service recovery, and productivity.
Ensure accurate reporting and record management within operational systems and other business applications.
ecommend and implement operational improvements that enhance service quality, efficiency, sustainability, and business performance.

Key requirements:

Minimum qualification: Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Facilities Management, Business Administration, or a related discipline.
Minimum 5–8 years of experience in hospitality, conference centre, corporate learning centre, hotel, or integrated facilities operations, including leadership responsibilities.
Experience managing multi-department operations with strong organisational, communication, financial, and problem-solving skills.
Experience in corporate hospitality, learning centres, conference facilities, or integrated operational environments is an added advantage.

Pay: RM12,000.00 - RM15,000.00 per month

Benefits: