Hotel jobs in Selangor

Join our hospitality team and be the first point of contact for our guests. We are looking for a friendly, professional, and service-oriented Front Desk Officer who is passionate about delivering an excellent guest experience.

Responsibilities

• Welcome guests and handle check-in and check-out procedures
• Manage room reservations, bookings, and cancellations
• Respond to guest inquiries, requests, and complaints professionally
• Handle phone calls, emails, and other front office communications
• Process payments and maintain accurate guest records
• Coordinate with housekeeping and other departments to ensure smooth operations
• Prepare daily reports and maintain front desk documentation
• Ensure the lobby and reception area are presentable at all times
• Acquire and close corporate clients, GLCs and OTA accounts.
• Build business relationships and negotiate corporate rates.
• Assist in securing corporate credit lines

Requirements

• Good communication skills in English and Bahasa Malaysia
• Entry to mid-level candidates welcome.
• Good communication and sales skills.
• Hotel/front desk experience is an advantage.
• Confident in dealing with companies and decision-makers.
• Customer-focused, proactive and target-driven.

Send your resume to hr@gph.com.my

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

• Professional development

Work Location: In person