Housekeeping jobs in Kepala Batas

Tasks and Responsibilities

1. Administration
 To read, respond and action on email memorandum, minutes, letters, reports and communication books (log books).
 To check, plan and create Housekeeping Department MC system purchase requests requirements, weekly requisitions,
 To establish, revise and update both Job Descriptions and Standard Operation Procedures (S.O.P.) for Housekeeping Department as necessary.
 To administer the performance reviews for all department employees, manage employment and termination processes of all Housekeeping personnel.
 To supervise the daily processing and distribution of documents and reports to the management.
 To prepare reports required by General Manager / Hotel Operations Manager as required.
 To keep all records and reports concerning Housekeeping matters and Hotel business confidential.
 To maintain positive and professional inter-departmental working relationships.

2. Planning
 To formulate plans how to continually maintain, and where needed, improve Housekeeping departmental service quality with the use of an upgrading program.
 To forecast and monitor; recommend and initiate preparation of quarterly, semiannually and yearly department budgeting.
 To recommend and initiate the purchase of equipment pertinent to the Housekeeping department.
 To meet cost control objectives set by the hotel to maintain all expenses to be in line with forecasted department budgets.

3. Operations
 Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
 Maintain personal hygiene and grooming and wear your uniform nicely
 Daily supervision of the housekeeping staff, including part timers.
 Purchase, re-order and maintain housekeeping supplies and inventory.
 Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.
 Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites and all public areas.
 Conduct pre-event inspections of all rooms, concourses, seating areas and public areas prior gate opening for every event held at the hotel.
 To coach and motivate the Housekeeping department personnel in achieving maximum productivity at all times.
 Uphold the highest standards of cleanliness, safety and conduct.
 Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
 Knowledge of OSHA and safety standards within Housekeeping department and ensure compliance of such standards.
 To give specific training to personnel in the department to enhance both motivation and the knowledge of the hotel's Housekeeping operations.
 To closely co-ordinate room availability with Revenue Manager, Rooms; or appropriate designee.
 To manage room inventory effectively and efficiently with in-house engineering services and Hotel Operations Manager to ensure that there is a maximum number of rooms available for sale at any given time.
 To arrange for special room arrangements instructed by the management.
 To check all arrival and occupied rooms daily for cleanliness and all defects are attended to efficiently and ensure rooms for VIP, VRG and important groups are prepared to the management expectations.
 To liaise with Front Office Department to obtain customer feedback to ensure standards of quality of room condition is achieved at all times.
 To be responsible for the delegation of duties for all Housekeeping personnel.
 To be directly involved in handling of all Housekeeping related complaints, incidents and accidents occurred in the Hotel.
 To supervise and ensure all public areas within and in the outside perimeter around hotel is clean, no garbage, in good condition, meets the standard of the Hotel.
 To keep the General Manager and Hotel Operations Manager fully informed of all Housekeeping related matters.

4. Meetings
 To attend daily Morning Briefing Meeting as per the schedule established by the Management.
 To conduct monthly Housekeeping Departmental meeting and prepare minutes for submission to the General Manager and Hotel Operations Manager.
 To attend and contribute in Front Office meeting when necessary.
 Departmental Employee Relationship
 To plan and organize the Housekeeping department's staff and activities.
 To conduct performance appraisal for all Housekeeping departmental staff twice a year.
 To schedule and approve Housekeeping staff annual leave and days off to ensure efficient operations of the Housekeeping Department, and also ensure control of accumulated leaves meet the policy of the Hotel.
 To determine training requirements, provide annual training program and schedule and train all new housekeeping staff, and retraining as required to ensure Department and Hotel SOPs, standards are maintained at all times.
 To conduct interviews for new employees as well as 3 probationary interviews (30, 60, 80 days) within the 90 days of probation period to confirm employees.
 To assist the management in the building of an efficient team of productive full and part time employees by taking a keen interest in their welfare, safety and development.
 To ensure all Housekeeping staff provides a courteous, efficient and professional guest service at all times.

5. Others
 To support the Senior Management Team in all the policies of the Hotel.
 To perform any other duties that may be assigned from time to time by the Senior Management.

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM6,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Parental leave
• Work from home

Ability to commute/relocate:

• Perai: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person