IT Support jobs in Penang

Key Responsibilities:

End-User Support & Helpdesk

• Provide first-level IT support for hardware, software, and system-related issues.
• Respond to IT helpdesk tickets and ensure timely resolution or escalation.
• Assist users with Microsoft Office, email, printers, and standard business applications.
• Troubleshoot basic IT issues including login problems, system errors, and connectivity issues.

User Account & Access Management

• Support onboarding and offboarding of employees in IT systems.
• Create, modify, and deactivate user accounts in systems such as email, ERP, and network access.
• Ensure proper access control based on company IT policies.
• Maintain accurate user access records and documentation.

IT Equipment & Asset Support

• Assist in setup, installation, and relocation of IT equipment (PCs, laptops, printers, etc.).
• Maintain IT asset inventory records and update equipment movement.
• Support basic maintenance of IT hardware and peripherals.
• Ensure proper handling and tracking of IT equipment.

System & Application Support

• Support daily operation of ERP and business applications.
• Assist in troubleshooting basic system issues and escalate complex problems to IT Engineer or IT Manager.
• Support system testing during updates or upgrades.
• Ensure business applications are available for users during operations.

Network & Infrastructure Support

• Provide basic support for network connectivity issues (LAN/WiFi).
• Assist in checking network devices such as switches, routers, and access points.
• Report infrastructure issues to IT Engineer or IT Manager for further action.
• Support IT monitoring activities when required.

IT Administration & Documentation

• Maintain IT records including support logs, asset lists, and user access changes.
• Assist in preparing IT reports and documentation.
• Follow IT policies, procedures, and security guidelines.
• Ensure proper filing of IT-related documents.

IT Security Support

• Support enforcement of IT security policies (password management, access control, antivirus usage).
• Assist in basic cybersecurity awareness among users.
• Report suspicious activities or security incidents immediately.
• Ensure compliance with company IT standards.

Key Performance Indicators (KPI)

• IT Helpdesk Response Time
• Ticket Resolution Rate
• End-User Satisfaction
• System Access Accuracy
• IT Asset Record Accuracy
• Number of Repeated Issues
• Support Turnaround Time
• Compliance with IT Procedures
• Downtime Impact Reduction

Job Requirements

Education

• Diploma or Bachelor’s Degree in: Information Technology / Computer Science / Computer Engineering Or related field

Experience

• 1–3 years of experience in IT support, helpdesk, or technical support role.
• Experience in manufacturing or EMS environment is an advantage.

Language Requirements

• Able to communicate effectively in English and Malay.
• Mandarin proficiency is an advantage when communication with Mandarin-speaking stakeholders is required.

Technical Competencies

• Basic knowledge of computer hardware, software, and operating systems.
• Familiar with Microsoft Office 365, email systems, and user management.
• Basic understanding of networking concepts (LAN/WiFi).
• Ability to troubleshoot common IT issues.
• Knowledge of ERP systems is an advantage.

Personal Competencies

• Hands-on, responsible, and service-oriented.
• Good analytical and problem-solving skills.
• Strong attention to detail and documentation accuracy.
• Good communication and teamwork skills.
• Able to prioritize multiple IT requests in a fast-paced manufacturing environment.
• Willing to provide urgent IT support outside normal working hours when required.

Pay: RM3,500.00 - RM5,182.35 per month

Work Location: In person