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    • IT support: 2 years (Preferred).
    • The IT Support Officer is responsible for providing comprehensive IT support and maintenance across the organization.
    • View all Formee Malaysia jobs - Cyberjaya jobs - Information Officer jobs in Cyberjaya
    • Salary Search: Information Technology Support Officer salaries in Cyberjaya
    • Experience assisting end users with software issues, including providing clear and concise support.
    • Provide support, guidance and troubleshooting to ensure…
    • IT support: 1 year (Preferred).
    • Basic Salary* : RM 2,800 – RM 3,400.
    • You will be interacting with customers, responding to their needs.
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    • Provide technical support and assistance to customers and internal team members.
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    • Suggest improvements that reduce repeated support issues.
    • Respond promptly to client enquiries via phone, email, and ticketing system.
    • Ii. To have minimum of 2-5 years of relevant experience in IT support, system administration, or network administration.
    • Job Types: Full-time, Permanent.
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    • Prepare regular reports and presentations on support performance and customer…
    • Issue Triage: Answer incoming inquiries via phone, email, or chat, and accurately log them into the ticketing system.
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Job Post Details

Information Technology Support Officer - job post

Formee Malaysia
Cyberjaya
RM 4,500 - RM 6,000 a month - Full-time

Job details

Pay

  • RM 4,500 - RM 6,000 a month

Job type

  • Full-time

Location

Cyberjaya

Full job description

⭐ Job Title: IT Support Officer

⭐ Reporting To: Director and IT Manager

⭐ Hours / Basis: Permanent

⭐ Location: Cyberjaya

About Formee Holdings

Formee Holdings is a vibrant multinational company revolutionizing the tech, education, and beverage sectors through innovative brands like Formee (mobile/web app), Formee Express (EdTech platform), SCEI (vocational training), SCEI-HE (higher education), and Tela Mela Drinks.

Operating from key hubs in Australia, Malaysia, India, China and the USA, our diverse and dynamic teams are united by a shared passion for excellence and impact.

Join us in Cyberjaya to be part of our exciting growth journey!

Job description:

Purpose of the Position

The IT Support Officer is responsible for providing comprehensive IT support and maintenance across the organization. This includes managing hardware and software systems, supporting network infrastructure, assisting users with technical issues, and ensuring the security and efficiency of all IT operations to facilitate smooth day-to-day activities.

Key Responsibilities

IT Support & Troubleshooting

· Provide first-line support to staff and students for hardware, software, network, and access issues.

· Manage user accounts, email systems, and access permissions.

· Troubleshoot and resolve issues related to computers, printers, AV equipment, and connectivity.

· Support the setup and operation of audio-visual and other classroom technology.

· Coordinate with external vendors or central IT teams for escalated issues.

Hardware & Software Maintenance

· Install, configure, upgrade, and maintain hardware and software systems.

· Monitor system performance and ensure security updates and patches are applied regularly.

· Maintain inventory of IT equipment, manage repairs, and oversee lifecycle management.

Network & Infrastructure Support

· Assist with network setup, configuration of routers, switches, access points, and CCTV systems.

· Support Wi-Fi connectivity, VPN, and other network services.

· Ensure network security and data privacy compliance.

Administrative & User Management

· Create and deactivate user accounts across systems and platforms.

· Assist staff and students with account access and basic technical training.

· Maintain documentation for IT procedures, user guides, and inventory records.

Reporting & Documentation

· Prepare weekly reports on system status, issues resolved, and upcoming maintenance needs.

· Document incidents, resolutions, and system configurations for audit and compliance purposes.

Requirements & Qualifications

Education

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience

· 2–5 years of experience in IT support, hardware/software maintenance, or network administration.

· Prior experience in a similar role within an educational or corporate environment is preferred.

Technical & Administrative Skills

· Strong knowledge of PC hardware, software, and network troubleshooting.

· Experience with Windows Active Directory, Microsoft 365, and Azure.

· Familiarity with network devices such as Cisco routers, switches, and access points.

· Knowledge of CCTV, VOIP, and basic cybersecurity principles.

· Ability to manage user accounts, permissions, and IT documentation.

· Good organizational skills, attention to detail, and the ability to multitask.

· Proficient in English (spoken and written).

· Proficiency in Chinese would be an advantage.

Soft Skills

  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Problem-solving mindset and confidentiality awareness.

Preferred Qualifications

· Cisco certification or relevant networking certifications.

· Microsoft Certified: Azure Fundamentals or related certifications.

· Experience supporting AV systems and classroom technology.

· Knowledge of compliance standards relevant to the organization.

JOIN A GROWING ORGANISATION WITH REAL IMPACT!!

If you're looking for a stable, challenging, and rewarding role, we encourage you to apply.

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Cyberjaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your expected salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • IT support: 2 years (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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