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IT Technical Support Executive jobs in Kuala Lumpur

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    • As L1.0 Technical Support, your role is to deliver technical support and customer service to users and clients.
    • The Responsibilities of the Role:
    • View all Scicom MSC Berhad jobs - Kuala Lumpur jobs - Technical Support jobs in Kuala Lumpur
    • Salary Search: Executive - Technical Support (ANZ) salaries in Kuala Lumpur
    • See popular questions & answers about Scicom MSC Berhad
    • You will play a dual role to support the security posture of the Group while ensuring smooth day-to-day technical support for all users.
    • Collaborating with technical support teams to provide an efficient resolution to technical issues.
    • Applies skills to resolve all technical trouble tickets at…
    • Perform administrative support and schedule routing of IT housekeeping.
    • Able to support after hours on-calls until store closing time.
    • Resolve customer technical issues in a timely & professional manner.
    • Provide software technical assistance, troubleshoot, and resolve issues.
    • Provide administrative and coordination support for IT projects and service initiatives.
    • The IT Service Management Coordinator supports the Manager of IT…
    • Experience in customer support, IT help desk, or BPO operations.
    • The Team Lead ensures stable daily operations, monitors ticket progress and workload, supports…
    • Clear and confident communicator, ability to translate technical concepts for non-technical users across all levels.
    • Pay: RM4,500.00 - RM8,000.00 per month.
    • Minimum 3 years of experience in IT infrastructure, system administration, or network support.
    • We are seeking a hands-on IT/MIS Infrastructure and Network…
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    • Lead onsite and offshore support teams.
    • Ensure SLA/KPI compliance across IT support functions.
    • The ideal candidate should have strong leadership skills,…
    • Excellent communication and interpersonal skills, with the ability to liaise effectively with both technical and non-technical stakeholders.
    • Suggest improvements that reduce repeated support issues.
    • Respond promptly to client enquiries via phone, email, and ticketing system.
    • Provide on-site technical support for meetings, including contacting vendors for support for meeting software.
    • Including after-hours support as required.
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Job Post Details

Executive - Technical Support (ANZ) - job post

Scicom MSC Berhad
3.7 out of 5 stars
Kuala Lumpur•Remote
RM 4,000 a month - Full-time

Job details

Pay

  • RM 4,000 a month

Job type

  • Full-time

Full job description

The Position:

As L1.0 Technical Support, your role is to deliver technical support and customer service to users and clients.

The Responsibilities of the Role:

  • Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
  • Determine the problem and provide a technical resolution within the contact or by dispatching for service.
  • Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
  • Always strive to meet and exceed customers’ needs and expectations.
  • Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
  • Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
  • Demonstrate the required maturity to work from home/remotely under minimum supervision.
  • Expected to meet the Key Performance Indicators (KPI).
  • Capable of being very flexible with different shift times.

The Requirement for the Role:

  • Degree, Diploma or an equivalent professional qualification.
  • Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
  • Understanding of desktop, laptop and tablet’s hardware and technology.
  • Technical knowledge with problem solving and troubleshooting skills.
  • Technical knowledge on Microsoft Operating Systems & Office Suites.
  • Excellent customer service skills and professionalism in spoken and written (country) & English languages.
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package:

  • Attractive Salary (RM4,000).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
  • Working Location: Menara TA One.
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