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Job Post Details

IT Customer Service Support Executive (W.F.H) - job post

ONL Biz Solution Sdn Bhd
Remote
RM 4,000 - RM 6,500 a month - Permanent, Full-time

Job details

Pay

  • RM 4,000 - RM 6,500 a month

Job type

  • Permanent
  • Full-time

Full job description

How will this career benefit you?

  • Fast paced and growing environment
  • Competitive salary & work benefit package
  • Extremely skilled team that strives for perfection
  • Outstanding career growth & development opportunities
  • Provide continuous learning to you by staying ahead with the latest technologies

Job description

  • Provide exceptional customer service and technical support to users of the company's software products via email, phone, and chat.
  • Offering technical guidance, training and explanation to users on products or services to help customer use them effectively.
  • Collaborating closely with technical teams, development teams, etc., to collectively address complex technical issues.
  • Document clear,detailed techinical issues, and resolutions for user and team reference.
  • Ensuring the security and confidentiality of user information and sensitive company data.
  • Dealing with urgent technical issues to ensure the smooth operation of company operations.
  • Follow up with clients to garnered feedback for service improvements.

To succeed in this role, we will need you to have:

  • Candidates must possess at least a SPM/STPM/Diploma/Advanced/Higher/Graduate Diploma or Bachelor’s Degree in any field.
  • FRESH GRADUATES are encouraged to apply.
  • Required language(s): Proficient in Mandarin and English.
  • Have basic knowledge on how to use Outlook, Google Sheets, and Excel.
  • Good administrative and computer literacy skills.
  • 5 days’ work week (3 shift based)
  • Able to work on rotational shift
  • Related work experience in Customer Service field/IT Support will be an advantage.
  • Has a strong sense of responsibility, independence, and customer friendly.
  • Possess the right attitude with willingness and humility to learn.

Job Type: Full-time

Pay: RM4,000.00 - RM6,500.00 per month

Benefits:

  • Dental insurance
  • Parental leave
  • Vision insurance

Work Location: Remote

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