Job Vacancy jobs in Kuala Lumpur

Merchant Credit Specialist

Merchant Credit team is responsible for merchant debit balance recovery and providing premium service to American Express merchants located across the APAC region. Candidates are required to maximize collection on merchant debit balance dues while providing excellent customer service to our valued Australia, New Zealand, Singapore and Hong Kong merchants. The responsibility under this remit involves all related inquiries, account reconciliation, payment suspension, manual adjustment /debiting, financial gathering, handling clearance of merchant ledgers and merchant insolvency process.

Minimum Qualifications:

• Candidate with at least 1-3 years call centre and/or hospitality background

• Candidate with experience in any collection/risk/ service industry will be added an advantage

• Experience in servicing ANZ/ HK/ SG market is valuable

• Good computer skills/familiarity of computer usage

• Have basic to intermediate knowledge on Microsoft Excel and Microsoft Word.

• Excellent customer service skills

• Strong analytical and problem-solving skills

• Ability to identify and act on issues that may impact customer experience

• Possess Operational Efficiency – turn-around/cycle time of working cases

• Change agent – adaptable and solution based

• Excellent command of English, both verbal & written communication skills.

• Additional languages such as Mandarin and/or Cantonese would be an advantage

• Team player with growth mindset and positive thinking

• Flexible to work on shifts hours as well as weekends & public holidays (when required).
  

This is role is on a hybrid work schedule.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities