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    • To perform/deliver a quality services to customer airlines& passengers in respect to check-in, boarding, special and baggage services as per carrier and company…
    • Kami sedang mencari individu yang komited dan bertanggungjawab untuk menyertai kami sebagai pemandu.
    • Boleh mula bekerja dengan segera adalah satu kelebihan.
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    • Provide friendly and professional customer service.
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    • Respond to customer enquiries and requests via WhatsApp and Tiq Live Chat in a timely and professional manner.
    • Diploma or equivalent qualification preferred.
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    • SQ Foot Bath is looking for a friendly, responsible, and customer-oriented Front Desk Receptionist to join our team at KSL City Mall.
    • One day off per week.
    • Master Tam Reflexology is looking for a friendly, responsible, and customer-oriented Front Desk Receptionist to join our team at Mid Valley Southkey.
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    • Liaise and handle agents & developers on projects and selling procedures.
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  • -handle document Daily progress Job Type: Full-time Pay: RM1,666.51 - RM5,632.50 per month Work Location: In…
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    • Liaise and handle agents & developers on projects and selling procedures.
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    • Provide excellent customer service to customers.
    • Responsible for calling all new leads and following up on customers who have not visited.
    • Must at least Bilingual : English & Malay ( communication and writing), Mandarin is a bonus.
    • Working 6 days per week, 9am to 7pm.
    • Full time: 5 days a week (rotational shift) .
    • Greet customers with a friendly and welcoming demeanour.
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Job Post Details

Customer Service Officer (Domestic Operations) - job post

Malaysia Airlines
4.5 out of 5 stars
Johor Bahru
You must create an Indeed account before continuing to the company website to apply

Location

Johor Bahru

Full job description

Job Title

Customer Services Officer (Domestic Station)

Report To

Station Head MAG

Division

AeroDarat Services Sdn Bhd

Department

ADS - Domestic Ops Kota Bahru (EVA5DEPT82)

Role Purpose

To perform/deliver a quality services to customer airlines& passengers in respect to check-in, boarding, special and baggage services as per carrier and company& standards and procedures

Key Accountability

  • provide excellent and efficient service to our passengers at Check in and at other customer service touch points in accordance to company standard and procedures.
  • To perform departure and arrival processes at gate / MLO in accordance with carrier and company standards and procedures.
  • Punctual and ensure that the counter / gate lounge is opened and manned according to standard procedures.
  • To collect / manage / coordinate / check / for excess baggage collection, number of mishandled baggage attributed to check-in counter, document violation, on time performance and single cabin baggage policy.
  • To maintain and safeguard the confidentiality of all passenger& information at all times.
  • Ensure your working area is safe from any hazards, clean and all system / equipment and functioning well before commencing your duties.
  • Ensure that information displayed to the public are correct and updated - flight number, last minute gate change, aircraft swap, flight retiming, etc.
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
  • To keep passenger informed (announcement) during flight irregularities or coordinate communication effectively as per company standard and procedure.

Qualification & Work Experience

SPM or SPMV with 0-1 year working experience

Skill & Knowledge

  • Good command of writing and spoken English and Bahasa Malaysia
  • Required to attend all regulatory and mandatory training as per AeroDarat Training Manual (TGM)
  • Knowledge in MS Office application and PC literacy
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