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    • Respond to customer enquiries through live chat and email.
    • Provide clear and accurate product information to customers.
    • Must have own PC/Laptop for WFH.
    • View all Job Expert jobs - Kuala Lumpur jobs - Customer Service Representative jobs in Kuala Lumpur
    • Salary Search: CUSTOMER SERVICE - WFH salaries in Kuala Lumpur
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    • Maintain, review, and update employee records, contracts, and personal information to ensure accuracy, confidentiality, and compliance with statutory…

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Job Post Details

CUSTOMER SERVICE - WFH - job post

Job Expert
Kuala Lumpur
Permanent

Job details

Job type

  • Permanent

Location

Kuala Lumpur

Full job description

Job Responsibilities

  • Respond to customer enquiries through live chat and email.
  • Provide clear and accurate product information to customers.
  • Follow up with customers and ensure their enquiries are properly resolved.
  • Gather customer feedback and share suggestions with the team or supervisor.
  • Maintain a positive, professional, responsible, and empathetic attitude.
  • Deliver a high level of customer satisfaction and service quality.

Requirements

  • Minimum SPM or equivalent.
  • Minimum 1 year of customer service experience.
  • Strong communication and customer service skills.
  • Good problem-solving skills.
  • Able to work effectively in a high-pressure environment.
  • Proficient in G Suite and Microsoft Office.
  • Able to work on a rotational shift schedule.
  • Must have own PC/Laptop for WFH.

Work Location: In person

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