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Customer Service Assistant / Specialist
RM 2,500 - RM 4,500 a month
Permanent, Full-time

Job details

RM 2,500 - RM 4,500 a month
Permanent, Full-time
Nusajaya

Full job description

Job Responsibilities

  • Take ownership of customer issues and follow-through till resolution;
  • Represent the company in negotiating and building relationship with shippers and carriers;
  • Maintain consistently positive interactions to nurture customer relationships;
  • To establish and maintain good relationship with customers, Dimerco stations, alliances and business partners;
  • To co-ordinate with other departments for maximization of resources, facilities, productivity, service efficiency & minimize cost through team work;
  • Attend and participate in sales meetings, trainings and trade shows;
  • To undertake other assignment from the Management.
  • To research and seek out prospects to build portfolio of clients;

Job Requirements

  • Fresh graduate with interest in the Freight Forwarding industry is welcome to apply!
  • Minimum 2 years working experience in related field (forwarding/transportation/ freight industry)
  • Minimum SPM/STPM/Diploma/Advance/Higher/Graduate in Diploma in Logistic/ Transportation or equivalent
  • Have good and positive attitude, detail-orientated
  • Strong verbal and written communication skills
  • Demonstrated problem solving skills
  • Knowledge in resolving customer complaints efficiently
  • Able to work independently and in team & able to work under pressure in a fast moving environment
  • Proficiency in Microsoft Office (e.g. Words, Excel, Power point)
  • Able to read, write and converse in English and Malay language

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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