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    • Responsible for countries inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required…
    • View all DHL jobs - Petaling Jaya jobs - Agent jobs in Petaling Jaya
    • Salary Search: Agent - Global BPO salaries in Petaling Jaya
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    • Mengurus kemasukan data harian, rekod penghantaran dan maklumat operasi.
    • Memantau status parcel masuk, keluar dan penghantaran, termasuk parcel tertangguh dan…
    • Manage and supervise the Vacant Possession (VP) and defect team.
    • Manage a small team of 4–5 defect officers.
    • Handle customer enquiries and defect submissions.
    • Min 3 years of Previous flying or Airport Customer Service or training experience in the aviation industry.
    • Enjoy a flexible part-time schedule that fits your…
    • Job Type:* Full-time, Permanent.
    • We are a fast-growing financial services company using AI-powered call systems to engage thousands of customers daily.
    • Respond to customer inquiries via phone, email, chat, and other channels in a timely and professional manner.
    • Track and monitor the progress of escalated cases…
    • Drive the CEO safely to and from meetings, appointments, events and other destinations.
    • Drive VIP guests and business partners safely and punctually to meetings…
    • Bachelor's degree or equivalent practical experience.
    • 4 years of experience in business development, sales or consulting, within education technology,…
    • We’re looking for an organised, responsible and detail-oriented person to join our team and help keep the administrative side of our business running smoothly.
    • The Area Manager is responsible for leading a small group (typically 6 to 8 locations with total volume of $20-$30M) of store managers across dual brands (Crocs…
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    • We are seeking a proactive and customer-focused Assistant Branch Manager to support the daily operations of our branch.
    • * Handle flight reservations, ticket issuance, reissuance, cancellations, and refunds.
    • * Manage booking amendments and other ticketing-related requests…
    • Candidate with good working knowledge of Computer skills.
    • Good interpersonal and communication skills.
    • Fluent in English and Malay.
    • Must be good in data entry.
    • Lead and manage the Customer Contact Centre operations to ensure delivery of excellent customer service, efficient handling of enquiries and complaints, and…
    • Provide support to store activities or warehouse operations.
    • Coordinate with suppliers, dealers, and co-workers.
    • Assist in stock count exercise as required.

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Agent - Global BPO
DHL
·
3.6
Petaling Jaya
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Job details

Pay information not provided
Petaling Jaya

Full job description

Overall Role Purpose

Responsible for countries inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required productivity and quality levels.
Responsible for SVC’s outbound data entry requirements, ensuring that the standardised outbound data entry requirements are met with the required productivity and quality levels.

Key Accountabilities

Customers
  • Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
  • Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Stakeholders

Customs
  • Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
  • Ensure correct data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS.
Operations
  • Ensure correct data is captured for shipment movement through the Network in accordance to Global SOP and compliance to Customs requirements.
Customer Service Department
  • Ensure correct data is captured for track and trace functions.
Finance Department
  • Ensure correct data is captured for invoicing of shipment.
Process
  • Capture data from the paperwork presented within the application in accordance with the instructions outlined.
  • Identify discrepancies within the paperwork and follow exception process to allow for identification of the issues.
  • Verify data present within the system, confirming accuracy and where discrepancies exist either take corrective action or where unable to resolve, follow the exception process to allow for identification of the issues.
  • Be aware of the cut-off times outlined for each shipment type, each SVC, and ensure compliance with the timelines outlined are met.
People Management
  • Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate provision of value-added inputs into the organization’s business processes.
Skills
  • Minimum typing speed of 30 words per minute with 90% or higher accuracy.
  • Communication skills (English), spoken and written.
  • Knowledge of DHL operations, systems, products, services and procedures.
Educational & Skills
  • Diploma or Bachelor's Degree
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