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    • Kami sedang mencari individu yang komited dan bertanggungjawab untuk menyertai kami sebagai pemandu.
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    • Monday: 8:00 AM – 5:30 PM.
    • NO EXPERIENCE NEEDED, TRAINING WILL BE PROVIDED.
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    • Must be able to lift without assistance.
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Job Post Details

CUSTOMER SERVICES
INAI REPUBLIC HQ
·
5.0
Batu Caves
RM 1,800 - RM 2,500 a month
Internship, Full-time
Apply now

Job details

RM 1,800 - RM 2,500 a month
Internship, Full-time
Batu Caves

Full job description

We’re Hiring — Customer Service (Full-Time)

Location: Inai Republic

Inai Republic has grown significantly over the past 6 years and continues to expand as one of the leading brands in the beauty and e-commerce industry. As we continue to scale our customer experience, we are looking for a dedicated, professional, and proactive individual to join our Customer Service team.

If you are passionate about helping customers, enjoy working in a fast-paced environment, and thrive on building strong relationships, we encourage you to apply.

Position: Customer Service

This role focuses on managing customer interactions, handling orders, resolving complaints, and maintaining overall customer satisfaction. The ideal candidate is empathetic, detail-oriented, and able to manage inquiries efficiently while reflecting the brand’s professionalism and values.

Key Responsibilities:

Customer Inquiry & Support

  • Respond promptly and professionally to customer messages across all platforms (WhatsApp, Instagram, Facebook, TikTok, Shopee, Website Chat).
  • Provide accurate product information, guidance, and recommendations tailored to customer needs.
  • Handle inquiries related to orders, deliveries, payments, promotions, and product usage.
  • Assist customers with after-sales support, including troubleshooting and product guidance.

Order Management

  • Process and verify orders accurately and timely across all platforms.
  • Update order status in the system and coordinate with operations/logistics teams.
  • Follow up on order-related issues, including returns, exchanges, and reshipments.
  • Ensure smooth coordination between customers and internal teams for order fulfillment.

Complaint Handling

  • Record and resolve customer complaints professionally and efficiently.
  • Escalate unresolved issues to supervisors or management when required.
  • Maintain customer satisfaction and protect the brand’s reputation by handling all interactions with a polite, patient, and professional tone.

Customer Experience & Retention

  • Build and nurture positive relationships with customers, engaging them and upselling naturally.
  • Suggest products based on customer needs and suitability.
  • Manage loyalty programs and track repeat customers.
  • Provide feedback and suggestions to improve the overall customer experience.

Candidate Profile:

  • Minimum SPM or equivalent; experience in customer service or e-commerce preferred.
  • Excellent communication and interpersonal skills in English and Bahasa Melayu.
  • Professional, patient, and empathetic in handling customer interactions.
  • Able to multitask, manage priorities, and work efficiently in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Interest in beauty, lifestyle, or e-commerce industries is an advantage.

Employee Benefits:

  • Daily meals/lunch provided
  • Full work equipment provided (phone, laptop, bills & internet covered)
  • Monthly outdoor townhalls and company activities
  • Positive, supportive, and high-performance work environment
  • Continuous training, soft skills development, and career growth opportunities
  • Regular Fardhu Ain & knowledge sessions
  • Performance rewards and additional allowances

If you are ready to enhance customer experience and contribute to a fast-growing brand, we welcome your application.

Submit your application now!

Job Types: Full-time, Internship

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Work from home

Work Location: In person

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