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Job Post Details

Operations Executive
ARBA Travel and Tours
Putrajaya
Full-time
Apply now

Job details

Pay information not provided
Full-time
Putrajaya

Full job description

About ARBA Travel

ARBA Travel marries the humane with technology to build a better travel experience. We aim to become a leading Travel Company in Halal Tourism which valued at $250 billion worldwide. We have been awarded ‘Top 30 SME in Malaysia’ by SME Corp Malaysia. We aim big, start small & move fast.

We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism.

Our team spans various disciplines from top universities worldwide: Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Digital Marketing, Islamic Studies, and Tourism.

Booking Executive at ARBA Travel

As a Booking Executive, your core responsibility is to manage the entire reservation process with precision and care. From initial booking to final confirmation, you’ll ensure every step of the customer journey is seamless, timely, and error-free.

You’ll also play a key role in preparing detailed travel documents and maintaining accurate internal records that support the entire operations team.

What You Will Do

Reservation Management

  • Handle the full booking workflow, ensuring details are accurate, timely, and meet ARBA’s service standards.

Customer Coordination

  • Confirm bookings with accuracy. Manage cancellations, special requests, and last-minute changes with professionalism and empathy.

System & Record Accuracy

  • Keep booking systems updated. Ensure all customer data, trip details, and payment statuses are recorded and traceable.

Tour Voucher Preparation

  • Prepare comprehensive Tour Vouchers detailing itineraries, inclusions, flight info, and travel reminders.

What You Bring to the Team

  • Detail-Oriented: You double-check everything and take pride in getting things right.
  • Process-Driven: You follow procedures carefully so nothing gets missed.
  • Customer-Centric: You care about delivering a smooth booking experience, even when plans change.
  • Clear Communicator: You keep both customers and the team well-informed, in writing and verbally.
  • Calm Under Pressure: You stay composed and solution-focused when faced with urgent issues.
  • Comfortable with Systems: You’re confident using digital tools, spreadsheets, and internal platforms.

Perks & Benefits

Health allowance

Cost of living allowance

Work-From-Anywhere Days

Join the Company’s Domestic or Overseas trip

Access to growth courses

Office Location: IOI Conezion, Putrajaya

Office Hour: 9.45 AM - 3.45 PM

Job Type: Full-time

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Professional development
  • Work from home

Experience:

  • Booking and Reservation: 1 year (Preferred)

Language:

  • Bahasa Melayu (Preferred)

Work Location: In person

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