Kerja Normal Shift jobs

Responsibilities:

1. To attend to inbound/ outbound calls and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing

2. To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.

4. To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.

5. To promote/cross-sell the company’s product and services pro-actively when opportunity arises.

6. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

Requirements:

Preferably Degree / Diploma holders with relevant experience, however, fresh graduates are encouraged to apply.

Language expertise, Mandarin, English, BM are mandatory.

Demonstrated experience in customer service

Passion for excellence with respect to treating and caring for customers

Highly developed sense of integrity and commitment to customer satisfaction

Ability to communicate clearly and professionally, both verbally and in writing

Possess a strong work ethic and team player mentality

Ability to handle and manage customer complaints

Strong detail orientation and communication/listening skills

Pay: RM2,800.00 - RM5,000.00 per month

Work Location: In person