Kerja Online jobs

Job Description

• Respond to live chat enquiries in a professional and timely manner.
• Develop strong product and operational knowledge to effectively resolve customer issues and enhance customer experience.
• Handle customer complaints and provide appropriate solutions or alternatives within agreed service timelines, with proper follow-up to ensure resolution.
• Support ad-hoc and administrative tasks related to customer service as assigned from time to time.
• Maintain a high level of customer satisfaction by delivering consistent and professional support.

Requirements

• Minimum 1 year of experience in customer service, preferably in a virtual/contact centre environment.
• Able to work in a fast-paced environment; independent, customer-focused, results-oriented, and disciplined.
• Strong multitasking, prioritisation, and time management skills.
• Good creative thinking and problem-solving abilities.
• Willing to sign a confidentiality agreement to protect customer and company information.
• Must have a stable internet connection with a minimum speed of 100 Mbps (work-from-home requirement).
• Able to work on a 24/7 rotating shift schedule, including weekends and public holidays.
• Proficient in reading and writing in English, Bahasa Melayu, and Mandarin.

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Work from home

Language:

• Mandarin (Required)

Work Location: Remote