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Planning and Enablement Assistant, Korean - job post

HCLTech
3.7 out of 5 stars
Kuala Lumpur
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Location

Kuala Lumpur

Full job description

Kuala Lumpur, Federal Territory of Kuala Lumpur
Job Summary

Name of the role: Planning & Enablement Assistant

Purpose of the role: Drive effective distributor onboarding across global markets, ensuring data integrity, operational efficiency, and cross-functional alignment to accelerate time-to-revenue and enhance partner experience.

Scope of work:
  • Validation and tracking of distributor data:
o Engage distributors to confirm data quality and resolve gaps
o Ensure data is prepared for automated bulk upload into SAP and Salesforce
  • Drive end-to-end visibility of distributor onboarding progress
o Maintain a centralized tracker with daily updates
o Provide structured weekly status reporting to stakeholders
  • Proactively identify and mitigate onboarding risks
o Anticipate upcoming steps and potential bottlenecks
o Coordinate timely escalation and resolution across teams
  • Act as collaborative support to Account Managers (DBM and P&E), helping manage
operational workload
o Facilitate communication across stakeholders and internal teams
o Ensure distributors complete all onboarding requirements effectively
o Monitor and track first order placement to support revenue acceleration

Language: English Work Location : Malaysia, Work model: Remote

Key Responsibilities

Name of the role: Planning & Enablement Assistant

Purpose of the role: Drive effective distributor onboarding across global markets, ensuring data integrity, operational efficiency, and cross-functional alignment to accelerate time-to-revenue and enhance partner experience.

Scope of work:
  • Validation and tracking of distributor data:
o Engage distributors to confirm data quality and resolve gaps
o Ensure data is prepared for automated bulk upload into SAP and Salesforce
  • Drive end-to-end visibility of distributor onboarding progress
o Maintain a centralized tracker with daily updates
o Provide structured weekly status reporting to stakeholders
  • Proactively identify and mitigate onboarding risks
o Anticipate upcoming steps and potential bottlenecks
o Coordinate timely escalation and resolution across teams
  • Act as collaborative support to Account Managers (DBM and P&E), helping manage
operational workload
o Facilitate communication across stakeholders and internal teams
o Ensure distributors complete all onboarding requirements effectively
o Monitor and track first order placement to support revenue acceleration

Language: English Work Location : Malaysia, Work model: Remote

Skill Requirements

Good to have:
  • Experience with SAP S/4HANA or Salesforce
  • Background in Order Management, Supply Chain, or Service Delivery
  • Knowledge of Master Data Management (MDM)
  • Experience supporting onboarding or enablement programs
Behavioral competencies:
  • Ownership mindset (takes accountability for tracking and follow-ups)
  • Proactive problem identification and escalation
  • Ability to operate in fast-paced environments
  • Strong collaboration across geographies and cultures
Expected results:
  • 100% data accuracy and completeness validated by assigned distributors
  • Assigned distributors fully set up in SAP and Salesforce within the first month
  • Assigned distributors complete required training within 4 weeks
  • Onboarding issues resolved or escalated within 2 business days
What This Role Is NOT
  • Own account relationship
  • Not a Sales role.
  • Does not entail direct resolution of system/IT issues
Other Requirements

Must Have:
  • Strong coordination and stakeholder follow-up discipline
  • Ability to manage multiple trackers and workflows simultaneously
  • High attention to detail ensuring accuracy and quality of deliverables
  • Clear and professional communication (written & verbal)
  • Experience working in cross-functional/global environments
  • Proficiency in Microsoft 365 tools (E.g., SharePoint, Excel, Outlook, Teams)
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