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Job Post Details

Liaison Officer - job post

Beacon Hospital
3.4 out of 5 stars
Petaling Jaya
You must create an Indeed account before continuing to the company website to apply

Location

Petaling Jaya

Full job description

Come and Join Us in Delivering Exceptional Care At Beacon Hospital, we are more than just a healthcare provider — we are a united team of dedicated professionals driven by purpose, compassion, and an unwavering commitment to excellence. With a legacy spanning over two decades, we have proudly served the community by delivering outstanding medical care that blends advanced technology, clinical expertise, and a genuine human touch. Whether it’s our skilled consultants, compassionate nurses, innovative support teams or administrative professionals, every member of the Beacon family plays a vital role in making a meaningful difference. Together, we strive to uphold the highest standards of care while nurturing a culture of empathy, collaboration, and professional growth. WORKPLACE BENEFITS Designed to support your workday and career journey ️ Subsidised Meals Meal support is available to help make daily work routines more convenient. Parking Provided Parking support is provided for eligible team members based on hospital arrangements. ️ Balanced Scheduling Selected roles may follow structured working arrangements based on department needs. Competitive Package Remuneration is reviewed according to role requirements, experience and internal guidelines. Growth Opportunities Team members are encouraged to keep learning and contribute to service improvement. Note: Benefits may vary according to position, department, eligibility and internal HR policies.

Liaison Officer

Patient Experience

Guide patients through appointments, treatments, hospital processes and service touchpoints.


Duties & Responsibilities

  • Guide patients through appointments, treatments and hospital processes.
  • Answer queries, provide information and offer translation if needed.
  • Handle feedback, resolve issues and escalate when required.
  • Coordinate with departments for smooth patient experience.
  • Support events or CSR activities and maintain reports or KPIs.
  • Perform ad-hoc tasks as assigned.

Requirement

  • Diploma in Business.
  • Customer service background or experience is an added advantage.
  • Understanding of medical terminology and knowledge is essential to provide medical support in hospital.
  • Demonstrated flexibility to adapt to changes in procedures and job assignments is required.
  • Must be familiar with hospital background and setup.
  • Must be able to function in a team-oriented environment as well as independently deliver results.

Interested candidates may submit an application with an updated resume or CV.


APPLICATION PROCESS

What happens after you apply?

Submit application

Complete the application form and upload your most recent resume or CV.

HR review

The HR team will review submitted applications based on role requirements and department needs.

Shortlisting

Shortlisted candidates may be contacted to provide further details or supporting documents.

Interview invitation

Selected candidates will receive interview details and document preparation guidance.

Next steps

Interviews may be conducted virtually or in person, depending on the role and availability.

Please note: Only shortlisted candidates will be contacted. Kindly ensure that your contact number, email address and uploaded documents are accurate before submission.

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