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Remote Customer Service Specialist (FT)
Urgently hiringNewORIGIN SLEEP PTE. LTD.Malaysia- Work from home
Top-rated employer- Location:* Fully Remote, report to Singapore HQ.
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- IntelKulim
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- IntelKulim
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- RF Staffing and Outsourcing Solutions Sdn. Bhd.Damansara
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- Airda GroupRemote
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Job Post Details
Malay (Malaysia) General Data Annotator
Job details
Full job description
Malay (Malaysia) Data Annotator (General Multi-lingual Rubrics)
Remote | Freelance / Independent Contractor | Flexible Hours
About the Role
Agents Only Technologies is seeking detail-oriented Malay Data Annotators (Tier 2) to support multilingual rubric development, content evaluation, and data operations projects. This role is responsible for reviewing, analysing, and evaluating Malay and English content while maintaining quality, consistency, and compliance with project requirements.
You will work with detailed rubric guidelines, assess AI-generated responses, and support project workflows that require strong analytical skills, accuracy, and sound judgement. Work covers standard Bahasa Malaysia as well as everyday Malaysian usage, including common English code-switching and locally established terminology. Projects may involve specialised content across domains such as Legal, Finance, Healthcare, and other professional subject areas.
The ideal candidate is organised, detail-oriented, and comfortable working independently in a remote environment. This opportunity is well suited for individuals seeking flexible, project-based work and an opportunity to contribute to multilingual language and data initiatives.
Responsibilities
Content Evaluation and Annotation
- Review, analyse, and evaluate Malay and English content according to project guidelines.
- Apply detailed multilingual rubrics to assess AI-generated responses for quality, accuracy, and completeness.
- Identify, classify, and categorise information based on established criteria.
- Apply annotation and rubric standards consistently across assigned tasks.
- Document findings and provide supporting rationale when required.
- Identify supporting evidence within content and record findings appropriately.
- Escalate unclear, ambiguous, or complex cases when appropriate.
- Handle project-related information with confidentiality and professionalism.
Quality and Process Compliance
- Follow detailed instructions and established workflows.
- Perform quality checks and validation prior to task submission.
- Maintain accuracy, consistency, and adherence to project standards.
- Meet established productivity and quality expectations.
- Identify recurring issues and flag them appropriately.
- Contribute to maintaining reliable and high-quality project outputs.
Qualifications
Required
- Professional-level proficiency in Malay (Bahasa Malaysia).
- Accurately handle standard Bahasa Malaysia alongside common Malaysian colloquial usage.
- Recognise Malaysian English code-switching and locally established terminology in mixed content.
- Working proficiency in English, with strong reading comprehension and written communication skills.
- Bachelor's degree or higher. Degree certification may be required as part of the qualification process.
- Strong analytical and critical thinking abilities.
- Excellent attention to detail and ability to follow structured guidelines.
- Reliable internet connection and access to a computer.
- Ability to work independently and manage time effectively.
Preferred
Candidates with education, training, or professional experience in one or more of the following areas are encouraged to apply:
- Legal Studies
- Finance, Accounting, or Economics
- Healthcare, Nursing, Medicine, or Life Sciences
- Linguistics
- Communications
- Translation and Localisation
- STEM Disciplines
- Research, Data Analysis, or Content Evaluation
Experience in data annotation, content review, quality assurance, moderation, localisation, research, or related work is preferred.
Specialty Tracks
Openings are available across the following specialties, subject to project requirements:
- General — everyday, professional, and general-knowledge content.
- Medicine — clinical, healthcare, and life sciences content; relevant qualifications or professional experience required.
- Law — legal, regulatory, and compliance content; relevant qualifications or professional experience required.
- Finance — banking, accounting, economics, and financial services content; relevant qualifications or professional experience required.
Why Join Agents Only Technologies
- Flexible remote work with project-based engagement.
- Access to multilingual language and data operations projects.
- Opportunities to develop advanced evaluation and quality-focused skills.
- Exposure to specialised content domains, including Legal, Finance, and Healthcare-related projects.
- Experience working within structured quality and operational workflows.
- Potential opportunities to qualify for reviewer, quality assurance, and specialised project roles.
- Access to future projects based on performance and business needs.
Work Arrangement
- Location: Remote — Malaysia
- Work Type: Freelance / Independent Contractor
- Language Requirement: Malay and English
- Hours: Flexible, project-based
How to Apply
Interested candidates may submit their application through the official application process. Applicants should indicate their preferred specialty track (General, Medicine, Law, or Finance) and be prepared to provide degree certification if requested.
Only shortlisted candidates will be contacted.
Work Location: Remote