Malaysia Airline jobs

Cathay Pacific

Learning & Development

Cathay Academy

Permanent

Kuala Lumpur, Malaysia

Application deadline: 05 Aug 2026

Company Description

Let your passion fly!

We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart.

All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

Deliver above and below the wing airport functional, technical, service and leadership learning programmes for the regions.

Ensure frontline airport staff and airport leaders have the required technical and behavioural competencies to carry out core duties according to operational and service standards.

Enable port Trainers, Training Coordinators and Airport Leaders to implement effective training and development programmes according to the needs of the business and individuals

Key Responsibilities

• Deliver functional, technical and service programmes system wide for above and below the wings airport employees and ground handling agents.
• Deliver train-the-trainer certification courses for ground handling agent trainers. Conduct supplier training / trainer audit programmes.
• Actively liaise with local port training coordinator to identify local needs and support learning plans.
• Participate in new training programme design and delivery projects.
• Lead cutover training projects and deliver cutover trainings to ensure effective launch of new stations, change of suppliers, and seasonal relaunches.
• Participate in on-the-job experience programme and support the local line operations.
• Monitor mandatory training completion for specific region(s), and follow up with port leaders.
• Work independently and report back to Cathay Academy in Hong Kong on local learning needs.
• Collaborate closely with local airport services team to ensure that training programs are aligned with local business objectives and regulatory requirements

Requirements

• 5+ years of airport passenger and ramp/baggage handling experience (supervisory experience or above preferred)
• Sound airport operational knowledge – above and below-the-wings
• Role model of customer service, operational and safety excellence
• Strong personal presence and verbal / non-verbal communication skills
• Excellent verbal and written communication skills in English and local language.
• Flexible and adaptable
• Strong interpersonal, problem solving and organising skills
• Strong sense of responsibility and acts as a supportive team player
• Embrace digital learning technology
• Willingness to travel extensively
• Willingness to work occasionally during rest days and public holidays (compensatory day off will be given in lieu)

Benefits

Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top Global Airlines.

Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.

Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Only applications from candidates with a cover letter and the right to work in Malaysia without restrictions or sponsorship will be considered.