Medical Company jobs in Bayan Lepas

We are looking for an Officer, Customer Care Unit to join our team at Integrated Health Plans (Malaysia). The role is responsible for providing timely and professional support to our members, primarily through phone and email, while ensuring a positive customer experience.

Candidates must be willing to work on rotational shifts, including night shifts, weekends and public holidays.

Key Responsibilities

• Handle member enquiries via phone and email in a professional and courteous manner.
• Provide accurate and timely information to address members’ enquiries, issues and requests.
• Resolve member complaints and concerns by assessing the situation and providing appropriate solutions.
• Ensure compliance with company policies, service guidelines, data privacy requirements and industry regulations.
• Collaborate with team members and other departments to resolve complex member enquiries.
• Support and share knowledge with peers and junior team members when required.
• Adapt to different member needs and situations while maintaining a positive and professional customer experience.
• Perform any other ad-hoc duties as assigned by the immediate supervisor or management from time to time.

Requirements

• Preferably up to 1 year of experience in a Call Centre, Contact Centre or Customer Service environment.
• Good verbal and written communication skills in English.
• Strong customer service, interpersonal and problem-solving skills.
• Able to work effectively in a fast-paced and team-based environment.
• Must be willing to work on rotational shifts, including night shifts, weekends and public holidays.
• Knowledge or experience in the medical and/or health insurance industry is an added advantage.

Job Type: Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Application Question(s):

• What is your current notice period / earliest available start date?
• Are you legally eligible to work in Malaysia without requiring employer sponsorship?
• What is your expected monthly basic salary (RM)?
• Are you willing and able to work on rotational shifts, including night shifts, weekends and public holidays?

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Bayan Lepas (11900)