Medical jobs in Mont Kiara

Coordinating Nurse – based in Kuala Lumpur
Work Arrangement: Onsite
Employment Type: Permanent / Fixed-term contract
Work Schedule: Mon- Fri, 8am-6pm. Work on alternate Saturday

About the Role

Are you an experienced Registered Nurse looking to move beyond traditional bedside nursing while continuing to apply your clinical knowledge?

We are looking for a Coordinating Nurse to join our Kuala Lumpur Assistance Centre. In this role, you will provide clinical assessment, case coordination and medical assistance support to individuals requiring healthcare services across Malaysia and the wider Asia region.

You will work closely with doctors, medical directors, healthcare providers and operational teams to assess medical situations, monitor treatment, arrange appropriate referrals and support medical transportation when required.

This role is suited to an experienced acute-care nurse who is confident making clinical assessments, communicating with patients and medical professionals, and managing multiple cases in a fast-paced environment. The original JD also requires rostered work and potential participation in local or international medical evacuation support.

Key Responsibilities

Medical assessment and case coordination

• Receive and assess medical-related calls and assistance requests.
• Review patients’ clinical conditions and identify the appropriate next steps.
• Collect relevant clinical, logistical and background information for each case.
• Provide telephone-based clinical assessment and medical assistance support.
• Monitor outpatient and inpatient cases to ensure that the treatment provided remains appropriate.
• Prepare clear clinical recommendations and escalate complex or high-risk cases to the Medical Director or Coordinating Doctor.
• Provide accurate and comprehensive handovers at the beginning and end of each shift.

Medical referrals and liaison

• Coordinate referrals to suitable hospitals, specialists and healthcare providers.
• Communicate with treating doctors, hospitals and medical departments to obtain clinical updates.
• Liaise professionally with patients, family members, employers and corporate clients.
• Support the identification of suitable medical facilities based on the patient’s clinical needs.
• Maintain effective relationships with internal teams and external healthcare providers.

Documentation and reporting

• Maintain accurate, detailed and timely case documentation.
• Prepare medical case summaries and progress reports.
• Communicate clinical information clearly to medical and non-medical stakeholders.
• Ensure that all medical information is handled in accordance with company protocols and confidentiality requirements.

Medical transportation and evacuation support

• Support the planning and coordination of medical transportation and evacuation cases.
• Escalate medical transportation requests for review and approval by the Medical Director.
• Participate in medical evacuation, escort coordination or nursing duties when required.
• Support medical facility assessments, audits and provider reviews where applicable.

Job Requirements

• Registered Nurse with a valid APC 2026.
• Have 3-5 years of acute-care clinical experience.
• Strong experience in an Emergency Department, Intensive Care Unit or other high-acuity clinical environment.
• Sound clinical judgement and confidence in assessing medical information.
• Previous experience in medical assistance, case management, telehealth, insurance, medical coordination or patient transfer.
• Exposure to medical evacuation, repatriation or ambulance coordination.
• Experience working in an international, corporate or client-facing environment.
• Strong spoken and written English.
• Good documentation and report-writing skills.
• Comfortable communicating with patients, doctors, hospitals, employers and corporate clients.
• Able to use Microsoft Office and other computer-based systems.
• Additional language capabilities.

If you are.... click now to apply!

• Remain calm and structured when managing urgent or complex situations.
• Can quickly identify and prioritise important clinical information.
• Are comfortable making recommendations within your clinical scope.
• Communicate clearly and professionally with different stakeholders.
• Are organised and able to manage several active cases at the same time.
• Enjoy using your nursing knowledge in a coordination and medical-assistance environment rather than a traditional ward setting.

Why Join Us?

This role offers experienced nurses an opportunity to:

• Apply clinical knowledge in a regional medical-assistance environment.
• Gain exposure to international healthcare systems and medical providers.
• Develop experience in clinical case management and medical coordination.
• Work alongside experienced nurses, doctors and medical directors.

Support patients and organisations during complex medical situations.

Job Type: Full-time

Pay: RM5,500.00 - RM7,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Application Question(s):

• How long will be your notice period

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• ICU: 3 years (Required)
• Emergency: 3 years (Required)

License/Certification:

• APC 2026 (Required)
• Advanced Cardiovascular Life Support (ACLS) (Preferred)
• Basic Life Support (BLS) (Preferred)

Work Location: In person