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New Grad jobs in Kuala Lumpur

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    • Support UAT for system upgrades and new feature rollouts.
    • Fresh graduates with relevant qualifications are welcome to apply, or 1–3 years of experience in…
    • View all Agensi Pekerjaan iFORTE Sdn Bhd jobs - Kuala Lumpur jobs - New Graduate jobs in Kuala Lumpur
    • Salary Search: Support Analyst (Data) - Fresh Graduate salaries in Kuala Lumpur
    • Oversee implementation of a new system including data migration.
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    • Help customers adopt new technologies and improve engineering productivity.
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    • Develop, test, deploy, and maintain software applications based on business requirements.
    • Write clean, maintainable, and efficient code following coding…
    • Support system testing, process enhancements, and implementation of new business initiatives when required.
    • This role provides an excellent opportunity to build…
    • This is a quality assurance and publishing role for Garena’s new game operations team.
    • Prior experience in QA or live operations in a tech company is preferred;…
    • New graduates or some experience in purchasing / procurement preferred.
    • Assist in issuing purchase orders (PO) and procurement documentation.
    • You’ll need to be a final year student or a fresh graduate within one year of graduation (graduated in 2025-2026), able to start September 2026, with a…
    • Build and maintain scalable backend services and RESTful APIs for new features.
    • Open to undergraduate students or fresh graduates in Software Engineering,…
    • Assist in conducting audit procedures under the guidance of senior auditors.
    • Perform tests of controls and substantive testing on financial statements.
    • Willingness to learn new tools, technologies, and processes.
    • This role is designed for students or fresh graduates who are eager to gain hands-on experience in…
    • Handling international students’ tracking and records periodically.
    • Produce tracking reports to management and stakeholders.
    • Master/Degree in related field.
    • Experience: Fresh graduates or candidates with up to 1 year of experience in a relevant field are encouraged to apply.
    • Participate in coding, developing, and back-end system support on existing and/ or new systems.
    • Develop and maintain standard and customised application.
    • Languages: Name + proficiency level (Basic, Professional, Fluent).

Job Post Details

Support Analyst (Data) - Fresh Graduate - job post

Agensi Pekerjaan iFORTE Sdn Bhd
Kuala Lumpur
RM 2,800 - RM 3,500 a month - Full-time, Contract

Job details

Pay

  • RM 2,800 - RM 3,500 a month

Job type

  • Contract
  • Full-time

Location

Kuala Lumpur

Full job description

Contract duration: 1 year

Role Summary

The Support Analyst plays a critical role in supporting and managing the operational and analytical functions of card program processing. This role ensures the efficient execution of daily workflows, monitors system performance, analyzes data trends, and coordinates with vendors and internal stakeholders. The position is responsible for end-to-end service delivery for Fleet and Subsidy card programs, including application processing, issue resolution, reporting, and continuous process improvements.

Key Responsibilities

Daily Operations & System Monitoring

  • Monitor daily card application processing by system vendors and card embossers to ensure accuracy and completeness
  • Ensure timely card delivery to customers in compliance with agreed SLAs
  • Track application submissions and oversee fulfilment and delivery status
  • Verify and monitor monthly customer quota updates from the KPDN portal, ensuring alignment with internal systems

Data Analysis & Reporting

  • Analyze onboarding trends for Fleet and Subsidy card programs
  • Evaluate monthly card issuance data to identify patterns, anomalies, and improvement opportunities
  • Review vendor reports on card material inventory to support procurement planning
  • Perform root cause analysis on operational errors, including batch failures and PIN-related issues
  • Prepare regular reports and dashboards to support management decision-making

Issue Resolution & Escalation

  • Liaise with internal teams, vendors, service stations, and customers to resolve operational and system-related issues
  • Handle customer complaints and application-related issues within defined turnaround times
  • Escalate unresolved issues to relevant departments and track progress until closure
  • Support Retail IT and Card Services teams with technical findings and corrective action plans

Vendor Management & Performance Tracking

  • Monitor and evaluate vendor performance against established KPIs and SLAs
  • Validate accuracy and completeness of vendor performance reports
  • Identify service gaps and escalate performance risks to management

Project & System Enhancement Support

  • Participate in system enhancement and improvement initiatives
  • Support UAT for system upgrades and new feature rollouts
  • Assist in integration testing, system validation, and deployment readiness
  • Collaborate with cross-functional teams to improve card systems, workflows, and processes

Required Skills & Qualifications

Technical Skills

  • Advanced Microsoft Excel (Power Query, Power Pivot, Data Modeling)
  • Power BI (Dashboard development, DAX measures, data visualization)
  • Power Automate (Desktop and Cloud flows)
  • ETL processes (Extract, Transform, Load)
  • Experience integrating data from multiple sources (SQL, SharePoint, CSV)
  • Experience automating reporting processes using Power Query, Power Automate, or VBA

Core Competencies

  • Strong analytical and problem-solving skills
  • High attention to detail and accuracy
  • Process improvement mindset
  • Strong communication and stakeholder management skills
  • Ability to manage multiple tasks under tight timelines

Education

Bachelor's Degree in Computer Science / IT, Data Science / Analytics, Statistics / Mathematics, or Economics / Finance / Accounting (preferred)

Experience

Fresh graduates with relevant qualifications are welcome to apply, or 1–3 years of experience in operations, analytics, or similar roles.

Job Types: Full-time, Contract

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Professional development

Application Question(s):

  • Would you be okay with a 1-year contract role?
  • Kindly state your expected salary.

Education:

  • Bachelor's (Required)

Experience:

  • Data analysis skills: 1 year (Preferred)

Work Location: In person

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