l Provide daily administrative and operational support to the Operations Department and outlets.
l Coordinate and monitor day-to-day operational activities to ensure smooth business operations.
l Follow up with outlets regarding operational matters, outstanding issues, requests, and deadlines.
l Prepare and maintain operational documents, records, forms, reports, and correspondence.
l Ensure all operational information and documentation are accurate and updated.
l Assist Operations Managers and Area Managers with administrative and coordination tasks.

2. Outlet Coordination

l Act as a coordination point between the Operations Department, restaurant outlets, Head Office, suppliers, and other departments.
l Follow up with outlet teams regarding daily operational requirements and issues.
l Coordinate outlet requests and ensure timely resolution with relevant departments.
l Monitor outlet submissions and ensure reports and documents are submitted within deadlines.
l Assist in communicating new operational procedures, announcements, campaigns, and instructions to outlets.

3. Reporting & Data Management

l Prepare daily, weekly, and monthly operational reports for management review.
l Consolidate sales, outlet performance, inventory, manpower, and other operational data.
l Maintain accurate records using Microsoft Excel and internal systems.
l Check data accuracy and investigate discrepancies before submitting reports.
l Track operational KPIs and highlight outstanding issues to the Operations team.
l Prepare presentations, summaries, and management reports when required.

4. Inventory & Purchasing Support

l Assist in monitoring outlet inventory and operational supplies.
l Coordinate with outlets and suppliers regarding stock availability, deliveries, and shortages.
l Follow up on purchase orders, delivery schedules, invoices, and outstanding supplier matters.
l Maintain proper records of purchases, stock movements, and operational supplies.
l Escalate stock discrepancies, delays, or supply issues to the relevant department.

5. Vendor & Supplier Coordination

l Liaise with suppliers, contractors, and service providers on operational matters.
l Follow up on quotations, purchase orders, invoices, delivery arrangements, and service schedules.
l Maintain vendor documentation and records.
l Coordinate maintenance, repair, equipment, and other operational requests where required.
l Ensure outstanding vendor issues are followed up and resolved within the agreed timeline.

6. Documentation & Filing

l Maintain an organized filing system for contracts, agreements, invoices, reports, forms, and operational documents.
l Ensure documentation is properly recorded and easily accessible for management or audit purposes.
l Prepare meeting agendas, minutes, presentations, and follow-up action lists.
l Monitor important documents, expiry dates, and renewal requirements.

Requirements

1. Diploma/Degree in Business Administration, Management, Operations, or related field.

2. Minimum 3 years of experience in administration, operations, F&B, retail, or a related industry.

3. Strong experience in operations coordination and administrative support.

4. Proficient in Microsoft Excel, Word, and PowerPoint.

5. Experienced in preparing daily/weekly/monthly reports and maintaining operational records.

6. Strong coordination skills with outlets, suppliers, vendors, and internal departments.

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Work Location: In person

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