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    • Manage customer returns, claims, and defective product processes to ensure timely resolution and customer satisfaction.
    • 1 year of experience in related field.
    • View all VF Corporation jobs - Kuala Lumpur jobs - Support Specialist jobs in Kuala Lumpur
    • Salary Search: Order Support Specialist salaries in Kuala Lumpur
    • See popular questions & answers about VF Corporation
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Job Post Details

Order Support Specialist - job post

VF Corporation
3.7 out of 5 stars
Kuala Lumpur
Full-time

Job details

Job type

  • Full-time

Location

Kuala Lumpur

Full job description

About the Role

  • As an Order Support Specialist, you will play a vital role in ensuring customer satisfaction and supporting the success of our brands across the APAC region. You’ll be responsible for the accurate and timely processing of orders, shipments, and returns, acting as a key liaison between our customers and internal teams.


Key Responsibilities

  • Accurately process customer orders, amendments, and releases in line with system and compliance guidelines.
  • Monitor order fulfillment and delivery timelines, proactively addressing any risks or opportunities and communicating with relevant stakeholders.
  • Manage customer returns, claims, and defective product processes to ensure timely resolution and customer satisfaction.
  • Prepare and distribute commercial and customs documentation in accordance with customer requirements and local regulations.
  • Support continuous improvement by contributing to the harmonization and optimization of operational processes.


What We’re Looking For

  • A customer-centric mindset with a passion for delivering exceptional service. • Strong attention to detail and the ability to effectively plan, organize, and prioritize tasks.
  • A curious and proactive attitude with a drive for continuous improvement.
  • Excellent communication and problem-solving skills, with the ability to build strong partnerships and collaborate across teams.
  • 1 year of experience in related field
  • Proficiency in English (spoken and written)
  • Proficiency in Mandarin (spoken and written) for regional support


Why Join Us?

  • You’ll be part of a dynamic, multicultural team that values innovation, collaboration, and excellence. If you're ready to make a meaningful impact and grow your career in a fast-paced environment, we’d love to hear from you.

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