Job description :

• Welcoming guests upon their arrival and departure at the hotel.
• Assist guests during check-in and check-out in a professional and efficient manner.
• Assists and supervises Front Office staffs in day-to-day operations, ensuring consistent adherence to standards.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure).
• Maintain accurate guest information and reservation records.
• Handle guest requests, concerns, and feedback promptly and effectively.
• Ensure the workplace is clean and well-maintained at all times.
• Escort guests to their rooms, explain the facilities of the hotel and golf club etc.
• Perform registration procedures, room assignments, and billing transactions accurately in accordance with hotel policies.
• Coordinate with maintenance and other departments for smooth daily operations.
• Promotes effective communication within the Front Office and with other departments.
• Enforces grooming standards among Front Office associates.
• Any other duties within the reasonable scope as assigned.

Job Requirements:

• Diploma or Degree in Hospitality Management or related field.
• Minimum 2–3 years of Front Office experience, with at least 1 year in a supervisory role.
• Good working knowledge of computer hotel software applications.
• Well versed in Front Office job functions.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent communication skills (English & Bahasa Malaysia required).
• Able to work on rotational shifts, including weekends and public holidays.

Job Types: Full-time, Contract

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave

Work Location: In person