Sarawak Medical Centre jobs

Operations Manager

The Operations Manager, is responsible for the strategic and operational leadership of a multi-site network of private dialysis centers across Malaysia. This role ensures operational excellence, regulatory compliance, patient safety, profitability, and long-term sustainability of all centers. The position oversees day-to-day operations, clinical performance, quality assurance, supply chain optimization, and workforce management, while driving continuous improvement and expansion initiatives.

Key Responsibilities

1. Operational Leadership & Performance Management

• Oversee operations of all dialysis centers across Malaysia, ensuring consistent service quality and adherence to organizational standards.
• Develop, implement, and monitor KPIs for operational efficiency, patient satisfaction, center utilization, and financial performance.
• Optimize patient scheduling, throughput, and capacity to maximize access and revenue.
• Lead incident management, risk mitigation, and operational crisis response.

2. Clinical Quality & Regulatory Compliance

• Ensure all centers comply with local health regulations, accreditation standards, and internal clinical protocols.
• Collaborate with Medical Directors and nursing leaders to maintain high standards of infection control, patient safety, and treatment outcomes.
• Drive continuous improvement initiatives in clinical processes, quality assurance, and patient experience.

3. Financial & Business Management

• Manage operational budgets, cost controls, and P&L for the network.
• Optimize procurement, inventory management, and supplier relationships for dialysis consumables, equipment, and pharmaceuticals.
• Support business development teams in evaluating new site openings, partnerships, and service expansion opportunities.

4. People Leadership & Workforce Planning

• Lead, mentor, and develop operations team.
• Oversee workforce planning, recruitment, and retention of key clinical and operational staff.
• Foster a culture of accountability, service excellence, and continuous improvement.

5. Strategic Initiatives & Expansion

• Contribute to the company's growth strategy through market analysis, feasibility studies, and operational input for new centers.
• Support digital transformation initiatives such as EMR systems, remote monitoring, and operational automation.
• Lead cross-functional projects to enhance efficiency and patient experience.

Qualifications & Experience

Education:

• Bachelor's degree in Healthcare Administration, Business, Nursing, or a related field required.
• Master's degree (MBA, MHA, MPH) preferred.

Experience:

• Minimum 10-15 years of experience in multi-site healthcare operations, dialysis or renal care strongly preferred.
• Proven track record in managing operations across multiple locations or countries.
• Experience working within Southeast Asian healthcare systems is an advantage.
• Demonstrated success in operational optimization, quality management, and financial performance.

Skills & Competencies

• Strong leadership skills with the ability to influence and manage diverse clinical and non-clinical teams.
• Deep understanding of dialysis operations, patient care workflows, and regulatory requirements.
• Excellent analytical, financial, and strategic planning abilities.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to adapt to dynamic environments and manage operations across different cultural and regulatory landscapes.

Job Types: Full-time, Permanent

Pay: RM8,000.00 - RM12,000.00 per month

Work Location: In person