Serve Medical Technology jobs

Key Responsibilities

Customer Support & Training

• Serve as the first point of contact for customers, providing guidance and technical assistance through phone, email, social media, or on-site visits.

• Conduct system setup, user onboarding, and training sessions to ensure effective utilization of company software.

• Build sustainable relationships with customers through open, timely, and professional communication.

• Handle and resolve customer inquiries, feedback, and complaints efficiently, ensuring high levels of customer satisfaction.

• Follow up with customers to ensure issues are fully resolved and identify opportunities for improvement or upselling.

• Maintain accurate records of customer interactions, system setup details, and service reports.

Technical Support & Maintenance

• Troubleshoot software, hardware, and networking issues effectively and escalate where necessary.

• Perform preventive maintenance, data backups, and routine checks to ensure system reliability.

• Prepare and update user guides, FAQs, and system documentation.

• Collaborate with internal teams to test, improve, and enhance product performance and user experience.

• Ensure customer systems are running efficiently and are compliant with operational standards.

Reporting & Administration

• Prepare regular reports and presentations on support performance and customer satisfaction.

• Track and update cases in the Helpdesk system, ensuring all tickets are addressed promptly.

• Recommend product improvements or service enhancements based on customer feedback and usage trends.

• Support internal and external audits related to system usage or customer data when required.

General Duties

• Complete assigned tasks within quality standards and expected timelines.

• Remain on standby beyond normal hours (including weekends or public holidays) when required for urgent technical support.

• Participate in company activities such as exhibitions, workshops, or training sessions as needed.

• Adhere to company policies, confidentiality obligations, and data protection standards.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Business IT, or a related field.

• Minimum 1–2 years of experience in application support, IT helpdesk, or software training (fresh graduates are encouraged to apply).

• Strong technical aptitude in software installation, troubleshooting, and maintenance.

• Good understanding of Windows operating systems, networking basics, and data backup processes.

• Excellent communication skills in English (Mandarin proficiency is an added advantage).

• Customer-oriented with good problem-solving and analytical thinking skills.

• Able to work independently and manage multiple support requests efficiently.

• Possess own transport and willing to travel within Malaysia when required.

• Willing to work beyond office hours or weekends when necessary to support operations.

Remuneration Packages

• Salary: RM 3,000 – RM 4, 000 + Allowances (negotiable up to 8k depending on which support level they are, level being at highest)

• EPF, SOCSO, EIS contributions as per statutory requirements

• Medical Claim: Up to RM 500 annually (pro-rated) upon confirmation

• Good Health Bonus: Full medical claim amount rewarded if no medical leave or claims made during the year

• Working Days: Monday – Friday (5 days)

• Working Hours: 8.00 am – 5.30 pm