Serve Medical Technology jobs

The BIG Picture - We are looking for a motivated and service-oriented IT Support professional to provide first and second level technical support to employees across the organisation. This role is essential in maintaining day-to-day IT operations, resolving user issues efficiently, and supporting the IT infrastructure under the guidance of the IT Manager.

The ideal candidate is a proactive problem-solver who communicates clearly, takes ownership of issues, and is passionate about delivering reliable IT support in a fast-paced environment.

Key Responsibilities

1. Level 1 & 2 IT Support

• Serve as the first point of contact for IT-related issues via helpdesk, email, phone, or walk-in requests
• Diagnose and resolve hardware, software, and connectivity issues for end users
• Escalate complex or unresolved issues to the IT Manager or appropriate third-party support in a timely manner
• Log, track, and manage support tickets to ensure issues are resolved within acceptable timeframes
• Set up, configure, and maintain user workstations, laptops, peripherals, and mobile devices
• Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint

2. IT Infrastructure Support

• Assist in managing and monitoring network infrastructure including switches, routers, Wi-Fi access points, and cabling
• Support the maintenance of servers, cloud systems, and endpoint devices under guidance of the IT Manager
• Perform routine system checks, updates, and patch management on endpoints and supported systems
• Assist in managing user accounts, access rights, and system permissions (Active Directory / Microsoft 365 Admin)
• Help maintain accurate records of IT assets, configurations, and inventory

3. Information Security Awareness

• Follow and promote good cybersecurity practices and organisational IT security policies
• Assist in monitoring endpoints for security alerts and report suspicious activity to the IT Manager
• Support the implementation of security controls including antivirus, endpoint protection, and patch compliance
• Help raise cybersecurity awareness among employees through good practices and reminders

4. IT Documentation & Processes

• Maintain clear and up-to-date records of support requests, resolutions, and IT procedures
• Document standard operating procedures (SOPs) for common IT tasks and user guides
• Assist in maintaining IT asset registers and system configuration records
• Support backup verification and routine checks on data protection procedures

5. Vendor & Procurement Support

• Liaise with IT vendors and service providers for hardware procurement, repairs, and warranty claims
• Assist in evaluating IT equipment and software requirements based on user or business needs
• Track vendor support tickets and follow up to ensure timely resolution

Preferred Attributes

• Experience in an IT helpdesk or support role within an SME environment
• Familiarity with cybersecurity best practices and endpoint security tools
• A service-first mindset with a patient, professional approach to user support
• Willingness to learn, take initiative, and grow within the IT function

Key Competencies

• Customer Service Orientation
• Problem Solving
• Attention to Detail
• Communication
• Accountability
• Security Awareness

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field
• 1–3 years of experience in an IT support, helpdesk, or system administration role
• Working knowledge of: Windows OS and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive); basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting); endpoint hardware setup, configuration, and maintenance
• Experience with Active Directory / Microsoft 365 user account management is an advantage
• Familiarity with cloud-based tools and environments (e.g. Microsoft Azure) is an advantage
• Good communication skills to explain technical matters clearly to non-technical users
• Organised, detail-oriented, and able to manage and prioritise multiple support requests
• IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications would be an advantage

What Success Looks Like in the First 6 Months

1. Responsive & Reliable IT Support

• Support tickets are resolved promptly with high user satisfaction
• Issues are escalated appropriately and followed through to resolution

2. Good Security Practices

• Endpoints are kept updated and protected
• Security alerts and incidents are identified and escalated promptly

3. Accurate IT Documentation

• Support logs and IT asset records are maintained accurately
• SOPs and user guides are documented and easy to follow

4. Strong Working Relationships

• Builds trust and rapport with employees across all departments
• Works collaboratively with the IT Manager and other stakeholders

What You’ll Enjoy

Physical Well-being: Medical benefits

Emotional Well-being: Monthly Employee Engagement activities

Financial Well-being: Upskilling and career development opportunities

Pay: RM3,500.00 - RM5,000.00 per month

Application Question(s):

• Expected Salary?
• Earliest available joining date?

Work Location: In person