Service Delivery Manager jobs in Cyberjaya
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- CoforgeKuala Lumpur
- Monitor service performance, drive continual service improvement initiatives, and ensure operational excellence.
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- FrieslandCampinaPetaling Jaya
- Optimize service delivery utilizing support tooling; ServiceNow and SAP Solution Manager.
- Accountable for SAP operational and service delivery excellence,…
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- Impressive CommunicationsPetaling Jaya
- Manage and review the day today operational and service delivery issues.
- Monitor delivery of Services by the Service Provider.
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- Impressive CommunicationsPetaling Jaya
- Manage and review the day today operational and service delivery issues.
- Monitor delivery of Services by the Service Provider.
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View similar jobs with this employerNTT DATAPetaling Jaya- Seasoned ability in managing coordinated delivery of service.
- Seasoned demonstrated years of experience in service delivery and/ or related function in a medium…
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- LenovoPetaling Jaya
- Role Summary - Own end-to-end service delivery for key enterprise customers across the region, driving proactive account management and consistent service…
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- LenovoPetaling Jaya
- Analyzing third-party as well as internal processes and creating strategies for service delivery optimization, ultimately leading to continuous service…
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- Internet NowPuchong
- To be in charge of the delivery of our managed cybersecurity awareness training service (https://securityawareness.com.my).
- ERM GroupKuala Lumpur
- Monitor ticket queues, backlog, service performance, and workload distribution to ensure effective service delivery.
- SingtelKuala Lumpur
- Ensure service delivery aligns with organisational standards and customer expectations.
- Monitor service performance against contractual service level agreements…
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- TikTokKuala Lumpur
- Define and execute country-level service delivery strategy across quality assurance, knowledge management, training, and operational improvement.
- FWD InsuranceKuala Lumpur
- Experience in managing technical service delivery operations with internal teams and third-party services.
- Ensure the relevant functional services are delivered…
- ICRESTKuala Lumpur
- Bottleneck Analysis: Proactively identify systemic delivery roadblocks, code delivery bottlenecks, and dependency conflicts across squads to maintain a high,…
- HenkelPetaling Jaya
- You will work closely with customers and cross-functional stakeholders to ensure service delivery, customer satisfaction, and continuous improvement.
- Transaction Network ServicesKuala Lumpur
- This will include overall accountability for the day to day managed service operations, acting as an Incident Manager, leading post incident reviews and…
- DysonKuala Lumpur
- Strong understanding of service transition, operational readiness, and service acceptance principles.
- Leading service transition, service introduction,…
Service Delivery Manager (ITSM)
Job details
RM 10,000 - RM 12,000 a month
Contract
Kuala Lumpur
Full job description
- Manage end-to-end IT service delivery, ensuring compliance with agreed SLAs, KPIs, and customer expectations.
- Lead and govern ITSM processes, including Incident, Problem, Change, Request, and Service Level Management, following ITIL best practices.
- Monitor service performance, drive continual service improvement initiatives, and ensure operational excellence.
- Build and maintain strong relationships with business stakeholders, customers, and vendors, serving as the primary escalation point for service-related issues.
- Prepare and present service reports, operational metrics, and improvement plans to management and customers.
- Lead, coach, and coordinate cross-functional support teams to deliver reliable and high-quality IT services.
- Ensure compliance with IT governance, security, risk, and audit requirements.
Job Type: Contract
Pay: RM10,000.00 - RM12,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
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