Skip to main content
Post your resume and find your next job on Indeed!

Service Delivery Manager jobs in Cyberjaya

Sort by: -
    • Act as the primary escalation point for service delivery issues, operational risks, and critical service disruptions.
    • View all Silentmode Sdn. Bhd. jobs - Bangi jobs - Delivery Manager jobs in Bangi
    • Salary Search: Service Delivery Lead salaries in Bangi
    • See popular questions & answers about Silentmode Sdn. Bhd.
    • Lead and coach service operations teams to ensure successful delivery of projects and operational objectives.
    • Serve as the Service Operations Lead for OneX AAP…
    • If you have a strong background in IT service delivery, customer success, technical account management, or managed services, this could be a great opportunity…
    • IT service delivery management experience, for both applications and infrastructure.
    • Manage the region’s ICT project portfolio and their on-time / on budget…
    • Role Summary - Own end-to-end service delivery for key enterprise customers across the region, driving proactive account management and consistent service…
    • You will work closely with customers and cross-functional stakeholders to ensure service delivery, customer satisfaction, and continuous improvement.
    • Strong understanding of Software Development Lifecycle (SDLC), project governance, and delivery frameworks.
    • As a Project Manager, you will play a key role in…
    • Provide oversight of operational service health across assigned services and technology platforms.
    • With a focus on business outcomes, service quality, and…
    • Lead cloud, infrastructure, applications and IT service delivery to ensure reliable and scalable technology operations.
    • Job Types: Full-time, Permanent.
    • Optimize service delivery utilizing support tooling; ServiceNow and SAP Solution Manager.
    • Managing End-2-End delivery of all agreed IT services within Global…
    • Manage and review the day today operational and service delivery issues.
    • Monitor delivery of Services by the Service Provider.
    • Obtaining Stakeholder Commitment | Program Management | Project Management | Quality Management | Environmental Risk Management | Oracle Hyperion Financial…
    • To be in charge of the delivery of our managed cybersecurity awareness training service (https://securityawareness.com.my).
  • View similar jobs with this employer
    • We are seeking an experienced Project Manager to lead the planning, execution, and successful delivery of strategic IT initiatives.
    • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision.
    • Identify goals and evaluate team progress.

People also searched:

parcel
parcel delivery
restaurant manager
service engineer
shopee express
store manager
supervisor
delivery driver
delivery parcel
delivery part time
Service Delivery Lead
Silentmode Sdn. Bhd.
Bangi
From RM 8,000 a month
Contract
Apply now

Job details

Here’s how the job details align with your profile.

Pay

From RM 8,000 a month

Job type

Contract

Full job description

Requirements and Preferred Qualifications

  • Bachelor's Degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related discipline.
  • ITIL Foundation/Intermediate certification is an advantage.
  • Minimum 10 years of experience in Service Delivery, Managed Services, IT Operations, Customer Success, Technical Operations, or related fields.
  • Proven experience managing enterprise customers and complex service environments.
  • Strong stakeholder management, leadership, and customer engagement capabilities.
  • Experience in leading Managed Services, Network Operations Center (NOC), Security Operations Center (SOC), Service Desk, or IT Operations teams is highly preferred.

Scope of Responsibilities

  • Lead and oversee end-to-end service delivery operations to ensure compliance with agreed Service Level Agreements (SLA), Operational Level Agreements (OLA), and customer expectations.
  • Act as the primary escalation point for service delivery issues, operational risks, and critical service disruptions.
  • Manage and coach Service Operations teams, ensuring consistent service quality, performance, and operational excellence.
  • Establish and continuously improve service management processes aligned with ITIL best practices.
  • Drive service reviews, operational governance meetings, and performance reporting with internal and external stakeholders.

Pay: From RM8,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Professional development

Application Question(s):

  • What is your expected salary?
  • How long is your notice period?

Experience:

  • Service Delivery, IT Operations, Customer Success: 10 years (Required)

Location:

  • Bangi (Preferred)

Work Location: In person

Let Employers Find YouUpload Your Resume