Shipping Company jobs in Klang

Job Title: Customer Service Representative

Job Grade: 1) Executive 2) Senior Executive

Job Description

Role Overview

The Customer Service Representative shall be given the responsibility to represent company clientele on shipping and logistics matters; the task may include:

• Expedite import and export shipment matters.
• Expedite, container shipping and inland logistics matters.
• Expedite arrangement of shipping and inland logistics schedule matters.
• Expedite custom clearance and liaison with custom departments.
• Ensure compliance of highest regard on documentation.
• Ensure compliance of highest regard on legal and custom's ordinance.
• Ensure compliance of highest regard on meeting clientele service request.

Role Desired Qualities

The Customer Service Representative should possess some desired individual characteristic qualities in order to be successfully hired for the said role; the qualities may include:

• Able to timely meet deadlines, submissions, and schedule itinerary.
• Able to diligently conduct task or duty assigned (cautious).
• Able to diligently conduct documentation process (audit).
• Able to independently source for solutions on behalf of clientele.
• Able to independently liaise with clientele on providing logistics solutions.
• Able to independently expedite task and commit as a team member.
• Has the ability to communicate with clientele, forwarding agents, and customs.
• Has the ability to establish strong relationship with clientele and stakeholders alike.

Role Desired Candidate

The successful candidate for this Customer Service Representative should possess the desired career elements in order to meet the role's expectation; the career elements may include:

• Minimum of Diploma completion in Business or Logistics related field.
• Minimum of language capacity and delivery in English (orally and written).
• Preferably with two (2) years working experience under Operations of Logistics field.

Fresh graduates under Business or Logistics related field are highly considered should he/she meets the language capacity and delivery in English (orally and written).

Candidates that are shortlisted for consideration of employment is required to undergo a written assessment that is provided by the Company, one interview session with the Talent Acquisition Representative, and one final stage interview with the Company's interviewing panel of members.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM7,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person